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Extended Download Doesn't Work

 
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All Forums >> [Current Games From Matrix.] >> [American Civil War] >> Gary Grigsby's War Between the States >> Tech Support >> Extended Download Doesn't Work Page: [1]
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Extended Download Doesn't Work - 10/25/2008 1:35:38 AM   
RobertWevodau

 

Posts: 44
Joined: 2/25/2004
From: Bear, DE
Status: offline
Hi,

I purchased Extended Download Service for GGWBTS, but when I go to attempt a re-download, i cannot access the download page. I tried using my order number and password, as well as e-mail address and last 5 credit card numbers. Neither approach has worked. I had a hard drive failure and need to re-download the game. I can't even post a question in the Support section. I get an error when I try that.

The error message I get when trying to go to the download page suggests setting my browser to accept cookies. I did that but i get the same message. I'm getting frustrated. I've spent way more time than I should have had to in order to exercise my Extended Download Service.

Please help.

Thank you.
Post #: 1
RE: Extended Download Doesn't Work - 10/25/2008 1:40:20 AM   
Erik Rutins

 

Posts: 33834
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Please e-mail me at erikr@matrixgames.com with your order info and we'll get this straightened out ASAP.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RobertWevodau)
Post #: 2
RE: Extended Download Doesn't Work - 10/25/2008 9:01:14 PM   
RobertWevodau

 

Posts: 44
Joined: 2/25/2004
From: Bear, DE
Status: offline
Erik,

Thank you for your help with my download problem. The Matrix Store Support contacted me with a link to use to download. It worked perfectly. I really appreciate your timely help. It's great to have Matrix Games around. Your games are great and support is very good. Thanks from a long time wargames.

Robert

(in reply to Erik Rutins)
Post #: 3
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