Matrix Games Forums

Come and see us during the Spieltagen in Essen!New Screenshots for Pike & ShotDeal of the Week Command: Modern Air/Naval Operations WOTYCommand: Modern Air/Naval Operations WOTY is now available!Frontline : The Longest Day Announced and in Beta!Command gets Wargame of the Year EditionDeal of the Week: Pandora SeriesPandora: Eclipse of Nashira is now availableDistant Worlds Gets another updateHell is Approaching
Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

How do I get a refund?

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [Current Games From Matrix.] >> [World War II] >> Carriers At War >> Carriers at War Support >> How do I get a refund? Page: [1]
Login
Message << Older Topic   Newer Topic >>
How do I get a refund? - 9/15/2008 12:00:22 AM   
Auspicious Crane

 

Posts: 2
Joined: 9/14/2008
Status: offline
I bought this game in March and it ran for a few months and then stopped doing so. It hasn't worked since June.

There doesn't seem to be any support available. I reported it over on the SSG forum on June 21 and have forwarded the crash reports since as well. Neither produced any reply.

I then tried Matrix via the link in the game's opening menu, but they took 5 weeks to respond and the response was to ask me if I'd downloaded the latest patch. I had already said in my original support request that I had done so, and in fact have completely reinstalled the game more than once. Presumably I now wait another 5 weeks for the next dumb question.

I forget what I paid, about £40 I think, but frankly a product should last longer than that. I can run it on my office laptop but they don't like me doing that.

How do I go about getting a refund? This is the trouble with online purchase. If I'd bought this from a store I could just take it back.
Post #: 1
RE: How do I get a refund? - 9/15/2008 12:22:58 AM   
Chris Merchant


Posts: 1134
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline
Did you completely uninstall the game before you reinstalled?

I wonder if there is a corrupt file hanging around and the new install is not overwriting it.

Try this - uninstall the game, then delete any files/folders that the uninstall routine has missed, then do a fresh install, and then patch to the latest version.

Worth a try.

cheers

(in reply to Auspicious Crane)
Post #: 2
RE: How do I get a refund? - 9/15/2008 2:17:13 AM   
alexs


Posts: 417
Joined: 8/27/2003
From: Sydney
Status: offline
Hi Crane,
I've answered this in the run5 forums.

Cheers
Alex


_____________________________

AlexS
SSG
Support@ssg.com.au

(in reply to Chris Merchant)
Post #: 3
Page:   [1]
All Forums >> [Current Games From Matrix.] >> [World War II] >> Carriers At War >> Carriers at War Support >> How do I get a refund? Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.059