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How do I get a refund?

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Carriers At War >> Carriers at War Support >> How do I get a refund? Page: [1]
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How do I get a refund? - 9/15/2008 12:00:22 AM   
Auspicious Crane


Posts: 2
Joined: 9/14/2008
Status: offline
I bought this game in March and it ran for a few months and then stopped doing so. It hasn't worked since June.

There doesn't seem to be any support available. I reported it over on the SSG forum on June 21 and have forwarded the crash reports since as well. Neither produced any reply.

I then tried Matrix via the link in the game's opening menu, but they took 5 weeks to respond and the response was to ask me if I'd downloaded the latest patch. I had already said in my original support request that I had done so, and in fact have completely reinstalled the game more than once. Presumably I now wait another 5 weeks for the next dumb question.

I forget what I paid, about £40 I think, but frankly a product should last longer than that. I can run it on my office laptop but they don't like me doing that.

How do I go about getting a refund? This is the trouble with online purchase. If I'd bought this from a store I could just take it back.
Post #: 1
RE: How do I get a refund? - 9/15/2008 12:22:58 AM   
Chris Merchant

Posts: 1140
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline
Did you completely uninstall the game before you reinstalled?

I wonder if there is a corrupt file hanging around and the new install is not overwriting it.

Try this - uninstall the game, then delete any files/folders that the uninstall routine has missed, then do a fresh install, and then patch to the latest version.

Worth a try.


(in reply to Auspicious Crane)
Post #: 2
RE: How do I get a refund? - 9/15/2008 2:17:13 AM   

Posts: 417
Joined: 8/27/2003
From: Sydney
Status: offline
Hi Crane,
I've answered this in the run5 forums.




(in reply to Chris Merchant)
Post #: 3
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