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Install Error - Bad Disk

 
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Install Error - Bad Disk - 4/15/2008 2:01:07 AM   
Placatio

 

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I'm getting "A decompression error has occurred (#6). Read/write failure" on Snd251.wav. When I hit Retry, it repeats the error. "Ignore" moves to Snd252.wav, and I get the same error there.

Help? Do I have a bad disk. Very disappointed, since I was hoping to get no sleep at all tonight :)
Post #: 1
RE: Install Error - Bad Disk - 4/15/2008 2:07:30 AM   
Gil R.


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Sounds like it, but I'm not one of the technical experts. (You'll have to wait for Erik, Greg, or one of the other Matrix people.)

I take it that you're following the installation instructions precisely?

As for staying up all night, reading the manual will take a few nights. Of course, it might put you to sleep right away...

Good luck with your problem.

(in reply to Placatio)
Post #: 2
RE: Install Error - Bad Disk - 4/15/2008 2:13:47 AM   
Placatio

 

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The instructions were just to pop in the disk and follow on-screen.   Snd251.wav is about 80% through the process.  I'm sort of wondering if I'm not getting a message to put Disk 2 in for some reason.   I tried that in one of my attempts, but it asked me to put Disk 1 back in.   I'll wait for a tech guy to see the post.

(in reply to Gil R.)
Post #: 3
RE: Install Error - Bad Disk - 4/16/2008 5:52:05 AM   
Placatio

 

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I finally just hit "Ignore" on the sound files that wouldn't load.  I think I'm going to try the game (probably have to go rename the sound folder "nosound" like some do on purpose anyway.  I was missing 16 of the 300+ sound files, but I'm not sure if the game will crash looking for them if I don't play without sound. 

At least I SHOULD be able to play :)

(in reply to Placatio)
Post #: 4
RE: Install Error - Bad Disk - 4/16/2008 5:56:49 AM   
Gil R.


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Okay, keep us posted.

(in reply to Placatio)
Post #: 5
RE: Install Error - Bad Disk - 4/16/2008 11:57:13 PM   
Erik Rutins

 

Posts: 33944
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From: Vermont, USA
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Hi Placatio,

Sorry for the late reply. Yes, that sounds like a bad CD. If you e-mail me at erikr@matrixgames.com with your Order # I'll make sure a new one is sent out to you ASAP. Did you also purchase the download version? If so, you should be able to download a new installer through www.findmyorder.com.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Gil R.)
Post #: 6
RE: Install Error - Bad Disk - 4/17/2008 12:46:36 AM   
Placatio

 

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Joined: 4/15/2008
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Unfortunately, I bought it based on reviews that I'd read and didn't realize I could buy it right from Matrix, so I had purchased it through an Amazon (Re)seller. Hopefully the bulk of the money goes to you guys and the creators!

I won't make that mistake again.

I played the game last night using Quick Combat - Basic Game and had no problems, despite the missing sound files. I assume it would be Detailed Combat where they'd be used, judging by the .wav files before and after.

Had a fun couple of hours with the game and realized how little I understood the mechanics, but I'm starting to get it. Erik, I emailed your support and got rapid, knowledgable, and friendly responses, even though I didn't buy it in the right place. He/She emailed me the sound file I was stuck on, but I am still missing fifteen of them. I asked him/her if it would be possible to get the rest, but I'll understand if it's against policy. I'd hate to go back for a new disk for a few sound files (cost of shipping).

I'm typing all this in case someone else reads before they buy - buy it directly from Matrix!

Gil, thank you, too for the response. Like the community/company here already!

(in reply to Erik Rutins)
Post #: 7
RE: Install Error - Bad Disk - 4/17/2008 12:58:18 AM   
Gil R.


Posts: 10821
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Placatio,
I'm glad to see that things are working. If any of the game mechanics are giving you trouble feel free to post some questions.

(in reply to Placatio)
Post #: 8
RE: Install Error - Bad Disk - 4/17/2008 6:17:13 PM   
Erik Rutins

 

Posts: 33944
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: Placatio
Had a fun couple of hours with the game and realized how little I understood the mechanics, but I'm starting to get it. Erik, I emailed your support and got rapid, knowledgable, and friendly responses, even though I didn't buy it in the right place. He/She emailed me the sound file I was stuck on, but I am still missing fifteen of them. I asked him/her if it would be possible to get the rest, but I'll understand if it's against policy. I'd hate to go back for a new disk for a few sound files (cost of shipping).


If you don't get the sound files from our support, please e-mail the list to me and I'll send them to you.


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Placatio)
Post #: 9
RE: Install Error - Bad Disk - 4/17/2008 7:30:52 PM   
Tactics


Posts: 344
Joined: 10/28/2002
From: USA
Status: offline
Hi Berliner!

You're such a dork. I've been posting matrix links for years, and this is how repay us.....Amazon.

(in reply to Erik Rutins)
Post #: 10
RE: Install Error - Bad Disk - 4/17/2008 9:58:38 PM   
Placatio

 

Posts: 8
Joined: 4/15/2008
Status: offline
Guilty as charged.   I've been to the site to check out WitP and others when you've referenced them, but I was deeply into other games at the time.   Now that I've had a taste (played until 1 AM last night and took Richmond!), I'm hooked on Matrix.

Thanks, Erik.  As soon as I have Tactics convinced to buy it, he was my backup plan

(in reply to Tactics)
Post #: 11
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