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Please help on refund.

 
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Please help on refund. - 3/4/2008 1:29:41 PM   
dlotus

 

Posts: 24
Joined: 8/10/2005
Status: offline 		I have fired off at least 3 e-mails to support and they are not replying nor have i seen the refund.

Can we at least get something right for those of us that can't play the damn game.
I'm more concerned with missing the deadline on the refund at this rate and i know its only been a few weeks,but thats how trying to fix the broken game started. Please don't let me down again Matrix Games or this will be going further up the chain of command if i have to.

Sort it out asap please.

Sorry for the harsh words but its beyond the joke now.

dlotus,

(never buying from matrix games again)
Post #: 1
RE: Please help on refund. - 3/4/2008 3:30:57 PM   
Erik Rutins

 

Posts: 31363
Joined: 3/28/2000
From: Vermont, USA
Status: online 		I've just fired off an e-mail to our support folks to find out what the heck is going on. Please re-send your e-mail and this time please copy me (erikr@matrixgames.com) and Dave (davidh@matrixgames.com). Thanks.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dlotus)
Post #: 2
RE: Please help on refund. - 3/18/2008 11:22:36 AM   
kiwi_mikey

 

Posts: 3
Joined: 5/8/2007
Status: offline 		Hi i'm also waiting for the refund or even contact from support. I sent two messages, one of which asked for confirmation that they had received the email, and as usual from matrix games im still waiting. I have just seen the discussion above, so should i send yet annother email to support and attach the above emails? I would have thought that this would have been sorted after dlotus wrote in.

Michael
(wondering if this saga will ever end)

(in reply to Erik Rutins)
Post #: 3
RE: Please help on refund. - 3/18/2008 3:49:12 PM   
Erik Rutins

 

Posts: 31363
Joined: 3/28/2000
From: Vermont, USA
Status: online 		<sigh> Please e-mail support@matrixgames.com again and please copy me (erikr@matrixgames.com) in the e-mail. Thanks.

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to kiwi_mikey)
Post #: 4
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