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Shipment time - 2/12/2008 3:59:03 PM   
Mithotyn

 

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Hello everyone

I have a simple question. Recently I bought Harpoon Commanders Edition + H 3: ANW. Order status is still “backordered”. What is the average time until order status is changed to “shipped” or something similar?
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RE: Shipment time - 2/12/2008 4:46:53 PM   
Erik Rutins

 

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From: Vermont, USA
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Normally, there's very little delay, if any. However, we went through a printer transition and there was a printing issue with the first batch of HCE manuals that required a total reprint. This caused a severe delay. The good news is that they are now reprinted and back-orders should be shipping out this week.

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Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Mithotyn)
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RE: Shipment time - 2/12/2008 9:28:21 PM   
Jeffrey H.


Posts: 2912
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From: San Diego, Ca.
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What the heck happened with the printer ? Force Majure or something ? Meteorite strike ? Sheesh.

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RE: Shipment time - 2/13/2008 3:41:55 PM   
Mithotyn

 

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Thanks for info. On HCE order page there is following info „The physical version of this product is currently on back-order. It will be shipped out as soon as it is in stock. We recommend using a standard shipping option as faster shipping methods will not change the back-order delay. The current estimated ship date is the 1st Quarter, 2008.”. I hope to receive my package in one / two weeks as You mentioned above, not by the end of 1st quater of 2008 :/

(in reply to Erik Rutins)
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RE: Shipment time - 2/13/2008 5:11:34 PM   
Erik Rutins

 

Posts: 32949
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: Mithotyn
Thanks for info. On HCE order page there is following info „The physical version of this product is currently on back-order. It will be shipped out as soon as it is in stock. We recommend using a standard shipping option as faster shipping methods will not change the back-order delay. The current estimated ship date is the 1st Quarter, 2008.”. I hope to receive my package in one / two weeks as You mentioned above, not by the end of 1st quater of 2008 :/


Yep - we'll leave that announcement up until the UK warehouse is stocked as well, but physical back-orders are already shipping out of the US warehouse this week for the following games, whose manuals were all in the same shipment:

John Tiller's Campaign Series
Harpoon Commander's Edition
Guns of August (Revised Manual)
Gary Grigsby's A World Divided
AGEOD's American Civil War

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Mithotyn)
Post #: 5
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