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CD Unreadable

 
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CD Unreadable - 1/14/2008 9:56:09 PM   
sjadow

 

Posts: 53
Joined: 11/4/2004
Status: offline
I went to install War in the Pacific on my new system but the CD has read errors. I have my serial number. Is there a way to download the game ??? Thanks....
Post #: 1
RE: CD Unreadable - 1/16/2008 8:38:12 PM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: offline
How did you originally purchase WITP? If you purchased the digital+physical version, then you should be able to download the installer by going to www.findmyorder.com with your order info.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sjadow)
Post #: 2
RE: CD Unreadable - 1/21/2008 1:55:56 AM   
sjadow

 

Posts: 53
Joined: 11/4/2004
Status: offline
Eric . I have my original email order receipt whcih contains the order number, etc. When I enter it into the page you referenced, it says 'order not found'.  The order was placed in 2004 so perhaps it's no longer on file. In any case, I went to one of the 'order help' pages and sent an email. I recieved an 'auto response' directing me to another website. I went there and send another email (again with the original order attached). I recieved yet another auto reply saying they no longer respond to emails to that site. So here I am, I have the original order email, I need to re-download the game, but all I can get are auto responses that are no help. Is there a monitored email address I can send to? Keep in mind I have the order # but the current systems don't recognize it.  Thanks......

(in reply to Erik Rutins)
Post #: 3
RE: CD Unreadable - 1/22/2008 11:40:22 PM   
sjadow

 

Posts: 53
Joined: 11/4/2004
Status: offline
Well, it looks like this is a lost cause. I can easily document that I purchased the product, but I cant find a human being willing to step up and take action.  Disappointing.........

(in reply to sjadow)
Post #: 4
RE: CD Unreadable - 1/23/2008 1:18:47 AM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: offline
sjadow,

Sorry, I've been extremely busy for the past two days and had very limited time on the forum. I totally missed your reply until now. As noted in my sig above, our official support e-mail is support@matrixgames.com. Did you try that already?

I didn't see if you responded to the question of whether you initially purchased a version that included a download or not.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sjadow)
Post #: 5
RE: CD Unreadable - 1/23/2008 3:30:44 AM   
sjadow

 

Posts: 53
Joined: 11/4/2004
Status: offline
Yes, the version I purchased was both digital+physical. I emailed support@matrixgames.com Monday, explained the problem and attached a copy of the original purchase email confirmation. No response yet. How long do they normally take to respond? Thanks for your help with this.....

(in reply to Erik Rutins)
Post #: 6
RE: CD Unreadable - 1/23/2008 4:25:28 AM   
Erik Rutins

 

Posts: 32556
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Sjadow,

Normally 24 hours - you should re-send it and copy me on it this time as well, please. erikr@matrixgames.com

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sjadow)
Post #: 7
RE: CD Unreadable - 2/3/2008 12:57:30 AM   
john1761

 

Posts: 2
Joined: 2/3/2008
Status: offline
I had the same problem with Korsun Pocket . I bought it at Best buy yrs ago,have the serial num. ,downloaded and bought hard copy of Across the Denpr. How can I get a new copy? Thanks John.

(in reply to Erik Rutins)
Post #: 8
Re-download - 2/6/2008 10:24:39 AM   
kev_uk

 

Posts: 250
Joined: 6/5/2004
From: South Wales, UK
Status: offline
Hi Erick,
Is there a way for me to redownload some games I lost? I lost the email address due to a move and cannot access the members area due to a lack of password. Is there any way I can download CotA and CoG again? I still have WitP.
Thanks
Kev

(in reply to Erik Rutins)
Post #: 9
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