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Just a Manual!

 
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Just a Manual! - 3/6/2007 3:50:46 PM   
Nembo


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Ok yesterday I got a package in the mail, and all I find inside is the Manual, no CD, no Box, just a Manual. Is the CD coming in a different package or do I need to start emailing Matrix and Digital River?
Post #: 1
RE: Just a Manual! - 3/6/2007 5:33:40 PM   
Erik Rutins

 

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No, that's not normal. Please e-mail me at erikr@matrixgames.com with your order info and I'll find out what happened.

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Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Nembo)
Post #: 2
RE: Just a Manual! - 3/6/2007 8:33:44 PM   
JMartin

 

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Same thing happened to me

(in reply to Nembo)
Post #: 3
RE: Just a Manual! - 3/6/2007 8:41:40 PM   
David Heath


Posts: 3358
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From: Staten Island NY
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Hi

Please email support@matrixgames.com and we get on top of this ASAP. 

David


(in reply to JMartin)
Post #: 4
RE: Just a Manual! - 3/6/2007 10:08:41 PM   
Prince of Eckmühl


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My manual came in a DVD box w/disc inside.

Sorry to hear about the error.

I'm sure that Matrix will make it right, PDQ.

PoE (aka ivanmoe)

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Government is the opiate of the masses.

(in reply to David Heath)
Post #: 5
RE: Just a Manual! - 3/8/2007 7:15:51 PM   
Nembo


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    Thanks guys, sent an email to both of you. With the order # and the problem. 

(in reply to Prince of Eckmühl)
Post #: 6
RE: Just a Manual! - 3/9/2007 4:32:40 PM   
Nembo


Posts: 250
Joined: 10/25/2006
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Guess what should up today...The Box and CD.

So you can ignore my email. Sorry about the false alarm.

< Message edited by Nembo -- 3/9/2007 4:48:19 PM >

(in reply to Nembo)
Post #: 7
RE: Just a Manual! - 3/9/2007 4:48:24 PM   
Marc von Martial


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From: Bonn, Germany
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quote:

ORIGINAL: Nembo

Guess what should up today...The Box and CD.

So you can ignore my email. Sorry about the false alarm.



Well, but they shouldn't ship separately ;)

Good it showed up for you.

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Marc von Martial

(in reply to Nembo)
Post #: 8
RE: Just a Manual! - 3/10/2007 7:51:09 PM   
JMartin

 

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Joined: 2/18/2007
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I also received a separate package with the box and cd.

(in reply to Marc von Martial)
Post #: 9
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