Erik Rutins
Posts: 31344
Joined: 3/28/2000 From: Vermont, USA Status: online
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Hi Bill, quote:
ORIGINAL: wzh55 Just a question. I emailed support twice and no response. I ordered the $9.99 hard copy w/manual on December 28, 2006. I tried to check on the order and realized I have gotten no order number for my order. Can you check your records to see if indeed I did order the upgrade? Thanks. and Thanks for a great game and great support. I'm not sure why people are having trouble hearing from support@matrixgames.com, unless these are all weekend issues, in which case you should hear back today. I would check your spam filters to see if that order e-mail exists. It's tough to track down an order without an order number. If you want to e-mail me at erikr@matrixgames.com, if you don't have your order # I'll need your personal info to try to track it down that way. Regards, - Erik
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Erik Rutins Director of Product Development and Business Relations For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/ Freedom is not Free.
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