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RE: Forge of Freedom Boxed Copies Now Available!

 
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RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 3:35:52 AM   
freeboy

 

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ok, are we really getting these sent out .. was it Jan of 07 ? no worries, I really am just waiting on the next patch to play.. and there are some other new ssg toys on the horizon

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Post #: 31
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 3:52:08 AM   
Titanwarrior89


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Post #: 32
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 5:48:45 AM   
Erik Rutins

 

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Ok, here's even more good news for you all.

Due to the logistical screw-ups on their side that caused this unusual delay, Digital River has agreed to refund shipping on all physical orders for Forge of Freedom to date if those orders were placed with other than postal shipping. That covers orders from December 20th up to yesterday.

We can't change the shipping on those orders, so it will first be shipped out and you will be charged as per usual, then a manual refund for the shipping will be put through if you paid for one of the "fast" shipping options. I hope this makes up for the extra wait and I'm glad we were able to resolve this with DR in a way that we feel is fair for everyone.

Regards,

- Erik

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(in reply to TheHellPatrol)
Post #: 33
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 6:15:33 AM   
TheHellPatrol


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But i was charged, FOF+UPS 2nd Day Shipping on the day i ordered it...my third purchase, 2nd registered copy, of FOF. Erik...I really hate to be the Devil's Advocate here but i paid in advance and accoring to your info...well...you can have my freakin' $25...i need a manual to help with my testing.

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Post #: 34
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 6:30:01 AM   
Erik Rutins

 

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If you ordered a physical copy before yesterday and were charged for the shipping on that already, you should be refunded for the shipping once the manual refund process completes. If this doesn't happen, e-mail me with your order number and I'll make sure it gets special attention.

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Post #: 35
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 1:23:04 AM   
ckk

 

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Ok Just got my shipping notice with a tracking number

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Post #: 36
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 1:28:52 AM   
David Heath


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quote:

ORIGINAL: TheHellPatrol

Excellent news, I will keep my order for a Boxed FOF with NWSONLINE...
a) For the cause (you guys)
b) Because Chris is a nice guy!
I should have my manual by the end of next week i hope!
Memo: Shipping deptartment...get those copies to NWSONLINE ASAP.


Guys just so you know that our orders are shipped first then any dealer orders. So it may very well take a week or two before our dealers get there orders. The time it takes will of course change do to how many orders we have for the game.

David

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Post #: 37
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 11:23:39 AM   
christof139


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Recieved an email from DR that states my hard copy is mailing. I just chose the regular shipping option, so no refund fro me, and I can't wait to get the manual, as my eyeballs burnout reading a lot on the monitor screen.

I am going to be glad to get this hard copy and manual.

Chris (christof139)

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Post #: 38
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 1:07:26 PM   
Tomus

 

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When will UK boxed copies be available? I really want to play this game but I need the box as well.

Thanks Tom

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Post #: 39
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 4:03:05 PM   
freeboy

 

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I can appreciate that folks where upset they where charged for shipping, wexpress etc, and they should be happy.. funny.. as I see it I am paying for shipping and getting a slower shipment .. not complaining just funny, as in odd.. goes to figure with DR, not their fan but certainly your.. thanks for allowing us to get a manual and disk....

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Post #: 40
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 9:08:15 PM   
TheHellPatrol


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Still Waiting..........

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Post #: 41
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 10:02:06 PM   
Erik Rutins

 

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Was this a direct order from us or via NWS?

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 42
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 10:11:53 PM   
TheHellPatrol


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quote:

ORIGINAL: Erik Rutins

Was this a direct order from us or via NWS?

Regards,

- Erik
You guys via Digital River Order Number: 124420136...placed on the 2nd Jan. already charged/registered (serial#). NWS never got copies, of course.
EDIT: UPS 2nd Day Shipping by the way!


< Message edited by TheHellPatrol -- 1/10/2007 10:46:27 PM >


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Post #: 43
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 10:35:16 PM   
Erik Rutins

 

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As Dave noted, dealer copies always ship after direct copies to our customers. This is the only fair way to do it given limited initial supply. On the plus side, NWS charges a bit less, so it's a matter of time vs. money that the customer has to decide on.

As far as your order, I would expect that it would ship by the end of today, but I'll ask for a special check on it. Given that you ordered a couple of weeks after initial physical availability and orders are filled in the order they were received, it's probably just that your further down the line than those that were already shipped.

Regards,

- Erik

< Message edited by Erik Rutins -- 1/10/2007 10:46:44 PM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)
Post #: 44
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 10:39:22 PM   
TheHellPatrol


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Of course, if i wasn't Beta-Testing i wouldn't be in a rush per se, but with school in session my daughter is using one of my PC's for projects so it is cramping my style. On top of that...if i spent $250 on a full color manual @ kinkos it would only make my Wife and kids resent me more...Hey!(i tell them) I do have a job you know!

< Message edited by TheHellPatrol -- 1/10/2007 10:51:02 PM >


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Post #: 45
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 11:09:47 PM   
Erik Rutins

 

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Ok, I just checked. Incredibly enough, we've already run through the initial order that was received as far as the printed manuals and it didn't quite meet all of the current back-orders. The good news is that more manuals (enough to cover the rest of the back-orders and more) are on the way and due to arrive this Friday. That means the rest of the orders will ship out Friday or Monday.

Sorry for the additional wait. My own copy just arrived this afternoon and I can say that it was indeed worth the wait. I know you'll be pleased when you receive yours.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TheHellPatrol)
Post #: 46
RE: Forge of Freedom Boxed Copies Now Available! - 1/10/2007 11:53:07 PM   
TheHellPatrol


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quote:

ORIGINAL: Erik Rutins

Sorry for the additional wait. My own copy just arrived this afternoon and I can say that it was indeed worth the wait. I know you'll be pleased when you receive yours.

Regards,

- Erik
Thanks Erik, i appreciate the customer service..."I won't loose any zleep over dis, rememberize dat!"


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A man is rich in proportion to the number of things he can afford to let alone.
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Post #: 47
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 12:44:46 PM   
Tomus

 

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What about the UK? I want a  box please..

waah waah waah I'm gonna cry and wail like a baby till I get a box option for the UK.

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Post #: 48
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 2:31:00 PM   
Erik Rutins

 

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Now that the US side is working, we are working on getting the non-US sites up and running with this process. It should take about a week from when the US copies started shipping out.

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 49
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 6:59:13 PM   
Marc von Martial


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Oh btw, the manuals are full color now. No more black and white.
Thanks to David the master negotiator 

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Marc von Martial

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Post #: 50
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 7:22:31 PM   
Mick

 

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Eric or Marc,
I live in St. Paul, MN. I see that my order originated in Eden Prairie, MN, which is a suburb of Minneapolis, MN., about 20 miles from here. It says it was picked up by the USPS just after midnight on the 10th and arrived in 'Milan, IL' 10 o'clock the next morning. Why would it get shipped to Illinois? Here I thought I would get it yesterday, and now may not get it until next week?

Mike


< Message edited by Mick -- 1/11/2007 7:36:45 PM >

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Post #: 51
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 7:51:19 PM   
David Heath


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That is really more of a UPS question that we can not really answer.  I look into it but I not really sure I am going to get a reply.

David

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Post #: 52
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 8:11:50 PM   
Erik Rutins

 

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Mike,

Yes, that's really in the postal service's hands now and they would have to answer why the route packages as they do. My guess is they have a distribution hub they send everything to before routing it to its destination.

Regards,

- Erik

< Message edited by Erik Rutins -- 1/11/2007 8:23:09 PM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 53
RE: Forge of Freedom Boxed Copies Now Available! - 1/11/2007 9:25:34 PM   
ABridgeTooFar

 

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Got my copy today! Thanks for all the hard work fellas. We really appreciate it even though we may have been pains in the a$$es with the complaining.

Keep up the good work. You have a great collection of games. Looking forward to playing Battlefront when that comes out.

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Post #: 54
RE: Forge of Freedom Boxed Copies Now Available! - 1/12/2007 5:28:55 PM   
Von Hindenburg

 

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My copy got here yesterday morning and its a very good game. However, I paid more to have it shipped sooner so that I could play it during the holidays when I had excess free time. I'm now back at work and school and got charged for the extra shipping. I read somewhere that the extra shipping would get refunded (can't find it now - thought it was this thread).
My order number is: 124076169

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Post #: 55
RE: Forge of Freedom Boxed Copies Now Available! - 1/13/2007 2:13:52 AM   
ckk

 

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So far mine has gone from Eden Prairie to Milan to Jacksonville Fl to St Louis to Marietta Ga. Can I get frequent flyer Miles?

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Post #: 56
RE: Forge of Freedom Boxed Copies Now Available! - 1/13/2007 2:46:08 AM   
TheHellPatrol


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Great News! Mine has gone from backordered...to backordered

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Post #: 57
RE: Forge of Freedom Boxed Copies Now Available! - 1/13/2007 7:31:46 AM   
Mick

 

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Here's how mine went so far (and I live in St. Paul, MN).....
01/10/07 12:48 AM Picked up by Shipping Partner Eden Prairie, MN
01/10/07 09:45 AM Arrival Scan Milan, IL
01/11/07 02:00 PM PROCESSED TO USPS Saint Paul, MN
01/11/07 03:07 PM Departure Scan Milan, IL

and the 'PROCESSED TO USPS Saint Paul, MN' line did not appear until this evening (1/12)...interesting....but at least it's on the way, I think.

< Message edited by Mick -- 1/13/2007 7:43:04 AM >

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Post #: 58
RE: Forge of Freedom Boxed Copies Now Available! - 1/13/2007 6:04:31 PM   
ckk

 

Posts: 1228
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From: Pensacola Beach FL
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Mine seems to have decided to stay in Marrieta Ga. It's been there for 2 days. Is there something really interesting there

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Post #: 59
RE: Forge of Freedom Boxed Copies Now Available! - 1/13/2007 9:26:33 PM   
TheHellPatrol


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backordered..................

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Post #: 60
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