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Forge of Freedom Boxed Copies Now Available!

 
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Forge of Freedom Boxed Copies Now Available! - 12/21/2006 5:24:55 AM   
Erik Rutins

 

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From: Vermont, USA
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Hi Everyone!

I'm pleased to announce that the new boxed copies for Forge of Freedom are now available in our online store. Before you rush off to order, please read the following carefully!

1. If you already own a digital download... Then wait! We're going to post details on how to "upgrade" your digital download to a boxed version tomorrow. If you purchase a boxed copy now, it will be a second full purchase for you which we won't be able to fix. Wait until tomorrow, and you'll get the upgrade to the boxed copy for $9.99.

2. If you have been waiting to order a boxed copy... Wait no longer! Go ahead and order now and enjoy!

What does the boxed version (or "physical") contain?

- Full color printed DVD case
- Full color printed CD with your serial number and order number printed on it
- Printed black and white Forge of Freedom manual

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:11:36 AM   
pomakli

 

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Hello Eric,

at first thanks for this wonderful new!

I tried the give an order; but there only the possibility to give an download order!



I wish you Merry Christmas and a happy new year!

Pomakli


(in reply to Erik Rutins)
Post #: 2
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:15:07 AM   
Erik Rutins

 

Posts: 32922
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From: Vermont, USA
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Hi Pomakli,

It's showing up in the store for me, could you try clearing your browser's cache to see if that helps?

Added: And a Merry Christmas and Happy New Year to you too!

Regards,

- Erik

< Message edited by Erik Rutins -- 12/21/2006 7:25:38 AM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to pomakli)
Post #: 3
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:16:15 AM   
Erik Rutins

 

Posts: 32922
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It appears there is a delay in getting this live on the non-US servers. I'm sure the option will show up there tomorrow, sorry for the additional wait!

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 4
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:35:34 AM   
pomakli

 

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Hi Eric,

thank you for the fastest e-mail answer in my life!



It doesn't mather; I can wait till tomorrow.

I'll buy it; No way out!



Pomakli

(in reply to Erik Rutins)
Post #: 5
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 11:42:13 AM   
Adam Parker


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From: Melbourne Australia
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quote:

ORIGINAL: Erik Rutins

1. If you already own a digital download... Then wait! We're going to post details on how to "upgrade" your digital download to a boxed version tomorrow...

What does the boxed version (or "physical") contain?....
- Printed black and white Forge of Freedom manual


Erik, is the printed manual the same that came as a PDF with the download or has it been corrected for typos and errors reported since release?

Thanks,
Adam.

(in reply to Erik Rutins)
Post #: 6
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 11:43:40 AM   
David Heath


Posts: 3358
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From: Staten Island NY
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Hi Adam

The manual is been updated from the one that came with the first release of the game.

(in reply to Adam Parker)
Post #: 7
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 11:46:05 AM   
marecone


Posts: 467
Joined: 7/31/2006
From: Croatia, Europe
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Great news. Thanks

_____________________________

"I have never, on the field of battle, sent you where I was unwilling to go myself; nor would I now advise you to a course which I felt myself unwilling to pursue."

Nathan Bedford Forrest

(in reply to David Heath)
Post #: 8
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 11:55:38 AM   
Adam Parker


Posts: 1850
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From: Melbourne Australia
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Thanks David, I'll send you my $9.99 USD as soon as you give the go ahead

Merry Christmas,
Adam.

(in reply to David Heath)
Post #: 9
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 3:29:34 PM   
Erik Rutins

 

Posts: 32922
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From: Vermont, USA
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Adam,

quote:

ORIGINAL: Adam Parker
Erik, is the printed manual the same that came as a PDF with the download or has it been corrected for typos and errors reported since release?


It has been corrected, however we also had to remove a few of the appendices (which are included in a separate PDF now) to allow it to fit the 200 page limit for the DVD case.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Adam Parker)
Post #: 10
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 5:14:51 PM   
freeboy

 

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From: Colorado
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any idea on the font, I bought something that literally had a 6 font, oh my, now that is hard on the eyes?

(in reply to Erik Rutins)
Post #: 11
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 5:15:46 PM   
Erik Rutins

 

Posts: 32922
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From: Vermont, USA
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Type up some 8 point Tahoma text in Word and print it out - that's what the manual text will look like.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to freeboy)
Post #: 12
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 5:22:43 PM   
Marc von Martial


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From: Bonn, Germany
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Or simply print out one page of the FOF PDF manual, make sure your printer driver / print application is keeping the document at 100%. That will give you an idea about the font size.

_____________________________

Marc von Martial

(in reply to Erik Rutins)
Post #: 13
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:39:04 PM   
TheHellPatrol


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Excellent news, I will keep my order for a Boxed FOF with NWSONLINE...
a) For the cause (you guys)
b) Because Chris is a nice guy!
I should have my manual by the end of next week i hope!
Memo: Shipping deptartment...get those copies to NWSONLINE ASAP.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau


(in reply to Marc von Martial)
Post #: 14
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:40:33 PM   
freeboy

 

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From: Colorado
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well, I might as well, as in there is about 30 inches of snow in my yard, Denver area resident and I do not think much will be happpening.. so here goes.. 8 p font tu

(in reply to Marc von Martial)
Post #: 15
RE: Forge of Freedom Boxed Copies Now Available! - 12/21/2006 7:49:56 PM   
TheHellPatrol


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8PT. is not bad, but it is at the bottom of my spectrum. I bought some cheapo "reading" glasses that are stronger than my prescription "PC" glasses and it's very legible. As long as it's not printed on a fortune cookie size piece of paper.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau


(in reply to freeboy)
Post #: 16
RE: Forge of Freedom Boxed Copies Now Available! - 12/28/2006 12:54:27 PM   
Hertston


Posts: 3479
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From: Plymouth, UK
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quote:

ORIGINAL: Erik Rutins

It appears there is a delay in getting this live on the non-US servers. I'm sure the option will show up there tomorrow, sorry for the additional wait!



Still waiting.

(in reply to Erik Rutins)
Post #: 17
RE: Forge of Freedom Boxed Copies Now Available! - 12/28/2006 4:21:28 PM   
bpilot

 

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I ordered a PHYSICAL SHIPMENT of Forge of Freedom on 21 Dec 06 with one day shipment.
When will the game be ready to ship?
I was told the game is on back order by the Digital River representative with no available status.
Bill

(in reply to Erik Rutins)
Post #: 18
RE: Forge of Freedom Boxed Copies Now Available! - 12/28/2006 7:01:16 PM   
Erik Rutins

 

Posts: 32922
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From: Vermont, USA
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Alright, I had a chat with DR today and I'm going to report the latest status along to you all. When we left for Christmas, everything seemed to be sorted out and copies should have shipped out within 3 business days at the latest. There was another logistical problem on DR's side though, related to one of their suppliers. This pushed things back again and with the long holiday weekend, the effect was further magnified.

Quite simply, if we had gone without the printed manuals, we would have been shipping physical copies two weeks ago, but this is part of the learning process for this new option. Because this is the very first actual product with a printed "on demand" manual, we're going through these teething issues, which should not affect any future products. Unfortunately, despite the extra (and believe me, there was a lot of extra) effort put into this before the holidays, we're still back-ordered until this logistical issue is resolved.

I should have a firm new estimate on ship date from DR today and I'll pass that along as soon as I have it.

With respect to the non-US stores, those were going to lag the US store by a few business days. Because of the problems in the US store, these are still waiting. I expect an updated estimate on that availability as soon as I know when the US copies will start shipping out.

Thanks for your patience everyone, this is not something we expect to have to go through again and we really thought everything was sorted out when the holiday weekend started.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to bpilot)
Post #: 19
RE: Forge of Freedom Boxed Copies Now Available! - 12/28/2006 7:08:24 PM   
ckk

 

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From: Pensacola Beach FL
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Erik

Thanks for keeping us up to date. it means you guys are working on it and it will get fixed, so be patient guys

(in reply to Erik Rutins)
Post #: 20
RE: Forge of Freedom Boxed Copies Now Available! - 12/28/2006 8:05:48 PM   
pomakli

 

Posts: 28
Joined: 9/16/2005
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Hello Eric,

it's gone a week, since our last communication, but

I tried the give an order; there is again only the possibility to give an download order!

Thanks

Pomakli

(in reply to ckk)
Post #: 21
RE: Forge of Freedom Boxed Copies Now Available! - 1/5/2007 7:50:58 PM   
Iron Duke


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Hi Erik

Any update for when we will be able to order physical shipment in UK/Europe?

_____________________________

"Bombers outpacing fighters - you've got to bloody well laugh!" Australian Buffalo pilot - Singapore

(in reply to Erik Rutins)
Post #: 22
RE: Forge of Freedom Boxed Copies Now Available! - 1/5/2007 8:27:38 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
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I'll repost here what I posted in another thread earlier:

Hi everyone,

We've been working furiously behind the scenes on this. We also thought things were ready to go when we posted the option to order and left for Christmas. Due to a number of screw-ups on DR's side, they were not ready to go as we were told. In fairness, these are the kinds of things that can happen when a new process like "on demand printed manuals" is inaugurated, but we regret the additional delays and are as frustrated by them as you are.

We're now told that January 9th will be the absolute final date, beyond which there will be no further delays. I'm passing that along here. We're also working on an arrangement for those of you who ordered faster shipping options in good faith that the physical orders would be shipping soon. Stay tuned for more info on that.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Iron Duke)
Post #: 23
RE: Forge of Freedom Boxed Copies Now Available! - 1/7/2007 8:08:35 AM   
Hanzberger


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From: SE Pennsylvania
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If I ordered a physical shipment will I bet getting a printed manuel also? 

(in reply to Erik Rutins)
Post #: 24
RE: Forge of Freedom Boxed Copies Now Available! - 1/7/2007 8:52:28 AM   
christof139


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Me too, if I ordered a physical shipment will I bet getting a printed manual also? Seems that is what the purchase agrrement ststes.

Thanx, Chris

(in reply to Hanzberger)
Post #: 25
RE: Forge of Freedom Boxed Copies Now Available! - 1/7/2007 2:03:12 PM   
Marc von Martial


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Yes, the physical orders come with printed manuals. This is a new service that started with FOF and will carry on with each new release from this point on.

_____________________________

Marc von Martial

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Post #: 26
RE: Forge of Freedom Boxed Copies Now Available! - 1/8/2007 9:44:25 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
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I have some good news, at last. The first boxed copies, with printed manuals, should start shipping today, though it will likely take several days for all the back-orders to ship out. I'll keep you posted if anything changes after this point, but it looks like we've finally resolved the issues that were causing the delays.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marc von Martial)
Post #: 27
RE: Forge of Freedom Boxed Copies Now Available! - 1/8/2007 10:30:17 PM   
ckk

 

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From: Pensacola Beach FL
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Hi Erik

That's great!!!!!!

< Message edited by ckk -- 1/8/2007 11:54:09 PM >

(in reply to Erik Rutins)
Post #: 28
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 1:40:20 AM   
christof139


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Hoi Erik,

Danke sehr, sehr Danke, bardzo dziekuje, dziekuje bardzo, thank you and you I thank!!

Chris

(in reply to ckk)
Post #: 29
RE: Forge of Freedom Boxed Copies Now Available! - 1/9/2007 2:05:58 AM   
TheHellPatrol


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Just got a reminder from Digital River that my Credit Card has been charged "reminder...you are not being charged again/this is not a bill" for my "Physical Copy" which is still showing backordered. So for those of you out there you are NOT alone...even as a Beta-Tester who technically has 3 copies of FOF...i myself am waiting for a CD+Manual...I want to believe.

_____________________________

A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau


(in reply to christof139)
Post #: 30
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