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Patching games not bought online

 
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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Tin Soldiers: Julius Caesar >> Tech Support >> Patching games not bought online Page: [1]
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Patching games not bought online - 12/12/2005 12:19:40 PM   
Itdepends

 

Posts: 718
Joined: 12/12/2005
Status: online
Hiya all,
I've tried emails to the Matrix support address but they put me on to the online distributor who was unable to help me because I bought the game (Tin Soldiers JC) in a retail store in Australia- not online.

I am unable to patch the game as the serial number (cd key) shipped with the game works with the original install but is rejected by the patch.

Is anyone else having this problem and are you aware of a fix (or where I may be able to direct my query).

Cheers,

Daniel
Post #: 1
RE: Patching games not bought online - 12/31/2005 8:57:29 AM   
iaidoka2


Posts: 137
Joined: 2/8/2005
From: Melbourne, Australia
Status: offline
Just bought JC myself (half price sale so I thought I would give it a go). Installed OK with the serial number but the first patch will not accept the serial number. Same problem that Itdepends is having.

Any thoughts???

(in reply to Itdepends)
Post #: 2
RE: Patching games not bought online - 1/2/2006 2:06:09 AM   
iaidoka2


Posts: 137
Joined: 2/8/2005
From: Melbourne, Australia
Status: offline
I just wondered what version is the latest? My game says 1.1.1 (17779). Could it be that the version I have out of the box is the latest and therefore the patches are not needed and do not work?

(in reply to iaidoka2)
Post #: 3
RE: Patching games not bought online - 1/2/2006 5:56:56 AM   
Hentzau


Posts: 150
Joined: 8/31/2004
Status: offline
quote:

ORIGINAL: iaidoka2

I just wondered what version is the latest? My game says 1.1.1 (17779). Could it be that the version I have out of the box is the latest and therefore the patches are not needed and do not work?


Yes, 1.1.1 is the most recent version. You don't need a patch.

(in reply to iaidoka2)
Post #: 4
RE: Patching games not bought online - 1/2/2006 6:32:21 AM   
iaidoka2


Posts: 137
Joined: 2/8/2005
From: Melbourne, Australia
Status: offline
Thanks

(in reply to Hentzau)
Post #: 5
RE: Patching games not bought online - 1/3/2006 6:37:11 PM   
Erik Rutins

 

Posts: 32965
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi,

Sorry we missed this query earlier. Yes, the new release you purchased already was updated to the latest version so the updates won't work with it and are unnecessary. Sorry for any confusion.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to iaidoka2)
Post #: 6
RE: Patching games not bought online - 1/4/2006 2:53:51 AM   
iaidoka2


Posts: 137
Joined: 2/8/2005
From: Melbourne, Australia
Status: offline
Thanks Erik for confirmation.

(in reply to Erik Rutins)
Post #: 7
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