Coupon from newsletter not working (Full Version)

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AzMike -> Coupon from newsletter not working (9/30/2012 5:15:55 PM)

Tried purchasing Decisive Campaigns: Case Blue using coupon from newsletter.

Keep getting message that "A valid coupon must be entered"

What is a valid coupon?

Mike




Iain McNeil -> RE: Coupon from newsletter not working (10/1/2012 9:27:57 AM)

This is the correct coupon. Can you try again and make sure there are no leading or trailing spaces. Lots of people have made use of it already so we know they are working.




AzMike -> RE: Coupon from newsletter not working (10/1/2012 4:29:29 PM)

Not working for me. And I have entered coupon codes before. I know cut and paste doesn't always work. So I manually type in code and still no joy.




Iain McNeil -> RE: Coupon from newsletter not working (10/1/2012 5:47:03 PM)

They only work for the specific game they are setup for and they seem to be fine here so not sure what to say :(

Can you take a screenshot of the issue and send to the helpdesk and we'll try and work it out.




AzMike -> RE: Coupon from newsletter not working (10/1/2012 6:19:53 PM)

I understand, Iain. In cases like this I always assume user error when it works for 99% of users.

[image]local://upfiles/15291/DA28E0C82CDA480A9725703ACA13A1F1.jpg[/image]




doomtrader -> RE: Coupon from newsletter not working (10/1/2012 8:43:06 PM)

There is coupon in the newsletter?
Awesome!




Rick -> RE: Coupon from newsletter not working (10/2/2012 1:09:50 AM)


I had the same problem and I've forwarded included a screenshot in my helpdesk ticket. I notice that a couple of others have a coupon code that is a different format than what is shown above (which is the same format that my code is in).

Thanks
Rick




Iain McNeil -> RE: Coupon from newsletter not working (10/2/2012 9:32:19 AM)

Can you send this screen and your email address to helpdesk so we can investigate.




wodin -> RE: Coupon from newsletter not working (10/2/2012 6:51:31 PM)

Blimey AZMike someone could nick your coupon code now...




Iain McNeil -> RE: Coupon from newsletter not working (10/3/2012 8:34:15 PM)

These have all been resent and that code wasn't working as a result of the server glitch. Don't you love technology!




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