Game Just Froze (Full Version)

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Missouri_Rebel -> Game Just Froze (9/29/2012 2:52:50 PM)

Scrolling around the map before much was done I got a game ending freeze.

Log file included.




windows 64 bit
Intel i-5 @ 3.60 gigs
8 gigs of ddr 3 ram
gforce 570

mo reb




BohémondAJE -> RE: Game Just Froze (9/29/2012 3:14:41 PM)

It seems to be related to memory issue.

Could you please send us a mail to contac(at)aleajactaest-game.com with ;

Mainlog
DxDiag
General.opt files (AJE/Settings). This file has your serial in it. Do not make it public.

Regards

Bohémond from AJE team




Missouri_Rebel -> RE: Game Just Froze (9/29/2012 3:25:10 PM)

How do I do the DxDiag?

I should add that I left the game running while I slept for about 6 hours. Maybe a slow leak, if thats how these things go.




BohémondAJE -> RE: Game Just Froze (9/29/2012 3:44:44 PM)

To make a DxDiag;

If you have windows xp, you get the dxdiag like this:

* Click on your "Start" button.
* Select "Run".
* Type "dxdiag" (without the quotes).
* Click "OK".
* A box called "DirectX Diagnostic Tool" should open.
* At the bottom of this window, you will find a button called "Save
All Information".
* Click this button.
* A box will pop up prompting you to save a file called "dxdiag.txt"
* Save this file to your "Desktop".
* Now you should see a text file called "dxdiag.txt" sitting on your
Windows desktop.

If you have windows vista, do like this:

* Click on your "Start" button.
* Write dxdiag in the search field.
* A box called "DirectX Diagnostic Tool" should open.
* At the bottom of this window, you will find a button called "Save
All Information".
* Click this button.
* A box will pop up prompting you to save a file called "dxdiag.txt"
* Save this file to your "Desktop".
* Now you should see a text file called "dxdiag.txt" sitting on your
Windows desktop.

Regards

Bohémond (AJE Team)




Missouri_Rebel -> RE: Game Just Froze (9/30/2012 3:20:43 AM)

I assume you meant contact(at)aleajactaest-game.com ? and not contac(at)aleajactaest-game.com. Missing the t in contact?

sent




Grim.Reaper -> RE: Game Just Froze (9/30/2012 3:24:13 AM)

I have had this happen as well. To help, I reduced the amount of memory made available to the game view the options in the game, reduced to 25%. Since then, I have only seen it happen once, before it happened a lot. Hoping there is an eventual fix, but you might want to try this for now.




Missouri_Rebel -> RE: Game Just Froze (9/30/2012 3:28:10 AM)

I'll give it a try because I keep having them. Now let me see how I get to that setting again... Hmmm.

Thanks

mo reb

edit: Seems it is in the standard options screen. Here I go.

BTW, I have 8 gigs of DDR3. Since I am not very techy, I would assume that is getting on the lower sides of things and that a ram upgrade might render the map faster at its highest setting? Or is that not the issue?




Grim.Reaper -> RE: Game Just Froze (9/30/2012 3:38:56 AM)

not entirely sure how the memory works with this game, I would think 4-8 gb of memory for this type of game would be fine. Guessing must be some kind of memory issue with the game, especially since I own all their other games and have never seen this issue before.

Glad you found the option and let us know if it works.




BohémondAJE -> RE: Game Just Froze (9/30/2012 3:49:24 AM)


quote:

ORIGINAL: Missouri_Rebel

I'll give it a try because I keep having them. Now let me see how I get to that setting again... Hmmm.

Thanks

mo reb

edit: Seems it is in the standard options screen. Here I go.

BTW, I have 8 gigs of DDR3. Since I am not very techy, I would assume that is getting on the lower sides of things and that a ram upgrade might render the map faster at its highest setting? Or is that not the issue?


Your amount of RAM is Ok as well as your Graphic Card specifications.

I have received your files and will answer you in a few minutes.

Regards

Bohémond (AJE Team)






viperdave -> RE: Game Just Froze (10/6/2012 12:16:15 AM)

Ii just had the same think happen.. i was playing the secn with 25 turns. i was on turn 3 or 4 and buying a lot of troops. The screen started moving slow then go message that the game was not responding so then got some error message of out of memory. i have quad core 8 ram 1 video card.
dave




BohémondAJE -> RE: Game Just Froze (10/6/2012 12:50:43 AM)


quote:

ORIGINAL: viperdave

Ii just had the same think happen.. i was playing the secn with 25 turns. i was on turn 3 or 4 and buying a lot of troops. The screen started moving slow then go message that the game was not responding so then got some error message of out of memory. i have quad core 8 ram 1 video card.
dave

quote:



Could you please send us a mail to contact(at)aleajactaest-game.com with ;

Mainlog
DxDiag
General.opt files (AJE/Settings). This file has your serial in it. Do not make it public.

Regards

Bohémond from AJE team








viperdave -> RE: Game Just Froze (10/7/2012 12:17:45 AM)

This has happened on TWO different computers. my desktop and laptop both computers are quad core 8 ram and nvidia graphics card.
It is Secnerio 5 i am controlling the side that is in rome. i think it happens on turn 3 or 4 when i am purchasing units. The first turn i buy a lot of units and spend all my money then on the turn where i get a lot of money i start to spend it all and purchase units. when i am almost done with purchansing units the game freezes and windows says the game has stoped working. Also i have notice that my screen scroll is very choppy and slow.
i dont know how to send differnt files. Oh also i think i am using the box that says 75 percent memory in the options.
if i have more time today i will try it with the 25 percent setting but i really dont like spending time with a game and it crashes.
Thanks Dave.




BohémondAJE -> RE: Game Just Froze (10/7/2012 4:29:16 AM)


Often CTD or freeze has nothing to do with your configuration but can be related to UAC, AV or DirectX.

That is why we need your files (MAinLog (AJE/Logs), DxDiag, General.opt (AJE/Settings)).


Please send them to contac(at)aleajactaest-game.com if you want us ti help you.

Regards





Missouri_Rebel -> RE: Game Just Froze (10/7/2012 6:07:20 AM)

Now I'm getting this when I start the game. Have to retry a few times before the game will load. Funny as Ive never had a problem with CDT on any other game I play, even other AGEOD titles.

mo reb



[image]local://upfiles/21148/ADC248073FC2405CB7374618905416BD.jpg[/image]




BohémondAJE -> RE: Game Just Froze (10/7/2012 1:16:07 PM)

Please send your MainLog, DxDiag and General.opt to contact(at)aleajactaest-game.com.

Regards





viperdave -> RE: Game Just Froze (10/7/2012 5:53:01 PM)

i do not kow how to access or send those files. This prob has happend on TWO different computers at the same point in the games Secn 5 turn 30 or 4 after purchassing a lot of troops the games freezes and stops working. I dont think both the computers files' ie direct x and windows would be the same to make the program quit at the same point. I think it has something to do with purchasing a lot of troops ie more than 10 and less than 50. no other games on my computers stop working. good day
dave
quote:

ORIGINAL: BohémondAJE


Often CTD or freeze has nothing to do with your configuration but can be related to UAC, AV or DirectX.

That is why we need your files (MAinLog (AJE/Logs), DxDiag, General.opt (AJE/Settings)).


Please send them to contac(at)aleajactaest-game.com if you want us ti help you.

Regards







Missouri_Rebel -> RE: Game Just Froze (10/7/2012 6:29:40 PM)


quote:

ORIGINAL: BohémondAJE

Please send your MainLog, DxDiag and General.opt to contact(at)aleajactaest-game.com.

Regards





I have succesfully played after this point. Would those files still help or should I wait until it happens again?

mo reb




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