Download problem with a new purchase (Full Version)

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telsblack -> Download problem with a new purchase (1/29/2012 8:50:03 PM)

I'm new to Matrix Games, but I've wanted to get back into wargames for awhile now. I read a glowing review of "Unity of Command" in PC Gamer, and decided to try it out. I registered as a member, made the purchase, clicked on the download link, and got the following message from Plimus.com: "The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question." I submitted a customer support ticket to Plimus, but I'm a little disappointed. I've downloaded dozens of games from Steam or Good Old Games with no problems, so I can't say this Plimus company has impressed me right out of the gate.

And not to be a grammar grognard or nothin', but who misspells "publicly"?




RViener -> RE: Download problem with a new purchase (1/29/2012 9:20:37 PM)

I have the same problem. Purchased this afternoon and cannot download. Cannot access server. My credit card was charged quickly enough. This is not anew problem for Plimus. Please advise. I have submitted problem request. I have never had a problem downloading on Steam. Verizon over AOL.




junk2drive -> RE: Download problem with a new purchase (1/29/2012 9:37:54 PM)

Open a helpdesk ticket

http://www.matrixgames.com/support/issue.asp

Trying a different browser sometimes works.




RViener -> RE: Download problem with a new purchase (1/29/2012 11:22:26 PM)

Tried MSN no success. This happens 50% of the time with Plimus. Matrix get a new sales partner.




junk2drive -> RE: Download problem with a new purchase (1/29/2012 11:31:47 PM)

MSN and AOL use Internet Explorer. Did you try Firefox or google Chrome?




RViener -> RE: Download problem with a new purchase (1/29/2012 11:47:05 PM)

Tried Google, still no go.




telsblack -> RE: Download problem with a new purchase (1/30/2012 12:23:12 AM)

I've tried IE, Chrome, and Mozilla, but unfortunately none of them has worked for me either.




RViener -> RE: Download problem with a new purchase (1/30/2012 11:08:09 AM)

I've had it. Just process a refund.




Treale -> RE: Download problem with a new purchase (1/30/2012 4:28:22 PM)

I never had a problem with DR. Any buy from Plimus, I've had to jump through some kind of hoop to complete my purchase!!




telsblack -> RE: Download problem with a new purchase (1/31/2012 12:33:38 AM)

I received an automated e-mail from the Plimus support department with a new download link, which gave me the following message:

"Access forbidden!

You don't have permission to access the requested directory. There is either no index document or the directory is read-protected.

If you think this is a server error, please contact the webmaster."

I also submitted a support ticket directly to Matrix, but haven't heard back from them yet.

C'mon, Matrix, this is really amateurish. This download service you've partnered with is gonna lose you a lot of business, starting with mine.




RViener -> RE: Download problem with a new purchase (1/31/2012 7:09:40 PM)

The saga continues. Alternate download sites didn't work. This should not be. I just asked for a refund and they're stonewalling. What a way to do business.




RViener -> RE: Download problem with a new purchase (2/1/2012 12:23:25 PM)

New download link successful. Thanks Erik and Matrix.




telsblack -> RE: Download problem with a new purchase (2/2/2012 1:09:11 AM)

I also received a new download link from Matrix that worked like a charm. Thanks, Christian!




leorej27 -> RE: Download problem with a new purchase (2/6/2012 5:46:28 PM)

Hi All,

Leore from Plimus here.

Sorry to hear you're having issues with your downloads.  Please email me directly with any issues at leorej@Plimus.com, so I can help resolve any issues.

Thanks,
Leore




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