Spartan & Digital River - License Problems (Full Version)

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spelk -> Spartan & Digital River - License Problems (10/25/2011 8:13:32 PM)

[Not sure whether I'm eligible for Support via Matrix - but since the merger, I thought perhaps it would be ok to ask?

...

I bought Spartan from Slitherine on 10th May 2009, I've changed my PC, so when I come to re-install the game, and run it, I get a Digital River license problem - urging me to buy a license to play it!

I backed up the download, but I didn't receive any serial key! I've installed it once on my older PC, and assumed I'd be able to play it on my new laptop. From the email I received from slitherine.cs@digitalriver.com there wasn't a serial key listed. The field shows as empty.


quote:


YOUR ORDER AND BILLING INFORMATION
Order Number: 8196848613
Order Date: May 10, 2009 1:44:49 PM

Product SKU: Spartan
Product Name: Spartan
Qty Ordered: 1
Amount: GBP14.99
Serial Number:

Ian Bowes


I've been to Digital River's site to look up the order, but it doesn't recognise the Order Number.

Can someone from Slitherine/(Matrix?) help me play my game? Is there a process I have to go through to get a serial key/license for the install file I have?




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