Anyone having problems with requesting serial numbers?

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SoulBlazer
Posts: 766
Joined: Sun Oct 27, 2002 5:28 am
Location: Providence RI

Anyone having problems with requesting serial numbers?

Post by SoulBlazer »

I've registered two Matrix games online -- WITP and World at War. Yesterday I tried to download and install patches for both games and it's asking for the serial number, which of course I don't have. [:@]

So I clicked on the button from the Matrix site to get my serial numbers e-mailed to me. No luck. It's been 24 hours and I clicked it more then once.

Is this working for anyone else?
The US Navy could probaly win a war without coffee, but would prefer not to try -- Samuel Morison
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Marc von Martial
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Joined: Thu Jan 04, 2001 4:00 pm
Location: Bonn, Germany
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RE: Anyone having problems with requesting serial numbers?

Post by Marc von Martial »

You can also retrieve them via www.findmyorder.com
SoulBlazer
Posts: 766
Joined: Sun Oct 27, 2002 5:28 am
Location: Providence RI

RE: Anyone having problems with requesting serial numbers?

Post by SoulBlazer »

Some problems with that --

I no longer have the credit card I had used to buy the games.
I do not know what the number was.
I do not know what the order numbers were.

Any other way? [&:]

ANd for the love of God, I can see needing the serial number the first time we install the game, but WHY for the PATCHES? [:@]
The US Navy could probaly win a war without coffee, but would prefer not to try -- Samuel Morison
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Marc von Martial
Posts: 5292
Joined: Thu Jan 04, 2001 4:00 pm
Location: Bonn, Germany
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RE: Anyone having problems with requesting serial numbers?

Post by Marc von Martial »

I will see what we can do here.

But honestly guys, if you buy something online, regardless if it is from us, print out the invoice or the invoice email [;)]. If you don´t have a printer write down the important parts.
Hatamoto
Posts: 64
Joined: Wed May 05, 2004 4:30 am
Location: near Munich/Germany

RE: Anyone having problems with requesting serial numbers?

Post by Hatamoto »

I´ve got the same problem, since I moved to a new appartment, some things have disappeared, please help me!
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