No Sound (music & effects) or Intro videos

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neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

No Sound (music & effects) or Intro videos

Post by neuropit »

Hello,

I originally buy the game in the Matrix site then I got a Steam key and I'actually using the game via Steam.

My game (or better games, because it's the same with WITE) plays with no sound despite all the values set to max (10), and it starts without the Intro videos.

I tried to uninstall/reinstall but to no avail. (Version 1.2.15 for WITW and 1.11.03 for WITE).


Could you please help me? [:)]

Thank you very much
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CommandoSolo
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RE: No Sound (music & effects) or Intro videos

Post by CommandoSolo »

but what version of windows
I miss wild bill :(
neuropit
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Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Win 8.1

Thanks [:)]
Aufklaerungs
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RE: No Sound (music & effects) or Intro videos

Post by Aufklaerungs »

OK. If the issue only happens when you use Steam, go your library and right click on the game > select properties > select local files > select button: verify integrity of game files

this app will replace any missing files and fix any corrupted files so Be sure to back up any mods you've installed for WitWest because Steam will overwrite them with a new original file.
Aufklärungs
neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Thank you,

I did it, it reacquired one corrupt file, but nothing changed on the sound side.

I don't know if it happens "only" when I use Steam, I uninstalled the "original version" (at the times I thought "why keep two separates installation of the same game?). [:)]
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VPaulus
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RE: No Sound (music & effects) or Intro videos

Post by VPaulus »

Could you please attach a DxDiag report file to your message?
How to get a DxDiag report file:

1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message
neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Here it is thank you!
Attachments
DxDiag.txt
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VPaulus
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RE: No Sound (music & effects) or Intro videos

Post by VPaulus »

It might be related with audio broken codecs. The installation of 3rd party audio codecs packages (like K-Lite for example) can sometime broken these codecs. Not easy to fix without a clean Windows installation.

Anyway, try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.
A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Thank you very much!

[:)]

I wasn't expecting something so "difficult and time consuming" to solve... [8D]

Thanks again!
Denniss
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Location: Germany, Hannover (region)

RE: No Sound (music & effects) or Intro videos

Post by Denniss »

get the codec tweak tool
http://www.codecguide.com/download_other.htm
Start it, on top left hit "Fixes" (under "General"), in the next menu just the two checkboxes on top should be marked, then hit "Apply and Close"
AFAIR if it finds and fixes something a logfile should pop up in your text editor. But I'm not sure about this.
Reboot afterwards.
WitE dev team - (aircraft data)
WitE 1.08+ dev team (data/scenario maintainer)
WitW dev team (aircraft data, partial data/scenario maintainer)
WitE2 dev team (aircraft data)
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VPaulus
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RE: No Sound (music & effects) or Intro videos

Post by VPaulus »

ORIGINAL: Denniss

get the codec tweak tool
http://www.codecguide.com/download_other.htm
Start it, on top left hit "Fixes" (under "General"), in the next menu just the two checkboxes on top should be marked, then hit "Apply and Close"
AFAIR if it finds and fixes something a logfile should pop up in your text editor. But I'm not sure about this.
Reboot afterwards.
Unfortunately, the codec tweak tool, doesn't fix the issues all the time. But yeah, it's always worth trying.
Also uninstalling the coded pack, can help sometimes.
neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Thanks to everyone [:)]

I tried everything, including disabling the services, to no avail... I give up [:D]

WITE & WITW are the only games with this problem, weird! [8|]

Thanks again for you attention [&o]
Denniss
Posts: 8875
Joined: Thu Jan 10, 2002 10:00 am
Location: Germany, Hannover (region)

RE: No Sound (music & effects) or Intro videos

Post by Denniss »

AFAIR the game relies on windows codecs to play vids and sounds. If there's a broken codec that is registered as primary audio/video codec then you won't see/listen anything.
Are you able to play the videos with windows media player (not VLC or similar which use their own codecs)?
WitE dev team - (aircraft data)
WitE 1.08+ dev team (data/scenario maintainer)
WitW dev team (aircraft data, partial data/scenario maintainer)
WitE2 dev team (aircraft data)
neuropit
Posts: 18
Joined: Sat Nov 10, 2007 12:23 am
Location: Italy

RE: No Sound (music & effects) or Intro videos

Post by neuropit »

Yes I do,

I can play videos (and sound files) with WMP outside of the game.

Thank you.
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