Problem updating to 870.4

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Vici Supreme
Posts: 559
Joined: Wed Dec 04, 2013 6:06 pm
Location: Southern Germany

Problem updating to 870.4

Post by Vici Supreme »

I'm having the exact same problem as Sybaris here: tm.asp?m=4183773. I also followed the suggested steps. I deleted the game from my hard drive, downloaded and re-installed Setup Release v110 and v110.2 and updated through the game update feature. Unfortunately, that only brought me back to Build 870.3. Any other ideas how to solve this?

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mikmykWS
Posts: 7185
Joined: Tue Mar 22, 2005 4:34 pm

RE: Problem updating to 870.4

Post by mikmykWS »

Can you manually update by downloading the update and installing or do you get a failure?

Mike
Vici Supreme
Posts: 559
Joined: Wed Dec 04, 2013 6:06 pm
Location: Southern Germany

RE: Problem updating to 870.4

Post by Vici Supreme »

Yep, I'm getting an End of Archive message.

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mikmykWS
Posts: 7185
Joined: Tue Mar 22, 2005 4:34 pm

RE: Problem updating to 870.4

Post by mikmykWS »

Ok I've emailed the support and production folks and Slitherine to get them involved.

This is some instructions from a past mail where a user was having an issue.

· Uninstall

· Install base game from link in members area

· Install patch from members area

Thanks

Mike
Vici Supreme
Posts: 559
Joined: Wed Dec 04, 2013 6:06 pm
Location: Southern Germany

RE: Problem updating to 870.4

Post by Vici Supreme »

Copy, won't be able to do it this night tho. One quick question: Do I have to run the CMANO_X64_Uninstall.reg file always when I uninstall? Thanks so far!
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mikmykWS
Posts: 7185
Joined: Tue Mar 22, 2005 4:34 pm

RE: Problem updating to 870.4

Post by mikmykWS »

Hi

No this shouldn't be a thing for the future.

Thanks!

Mike
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HybridSpyda
Posts: 66
Joined: Tue Mar 17, 2015 12:22 pm

RE: Problem updating to 870.4

Post by HybridSpyda »

Hi Supreme 2.0,

Apologies that you were experiencing issues with updating your game.

We have found that the error was with a broken link for the Setup Release v110 installer and have now fixed the issue. When you get a chance, please redownload the v1.10 installer.

Sorry again for any inconvenience this caused.

Happy Gaming!
Matthew Ravenwood

QA & Operations Manager

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Vici Supreme
Posts: 559
Joined: Wed Dec 04, 2013 6:06 pm
Location: Southern Germany

RE: Problem updating to 870.4

Post by Vici Supreme »

Nope, no luck so far.

Just reinstalled base game and patch from the links in the members area. Results are the same. I end up at Build 870.3. When trying to upgrade through the game update feature it says my version is the most recent.

Running the file from the dowloadable Build 870.4 patch still triggers the End of Archive error.

Thanks!
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HybridSpyda
Posts: 66
Joined: Tue Mar 17, 2015 12:22 pm

RE: Problem updating to 870.4

Post by HybridSpyda »

Sorry to hear that you're still experiencing issues with the 870.4 hotfix.
The latest official version is 870.3, not 870.4 - this was a hotfix provided by the developers on the forums.

We have followed the update process you described but have been able to get both 870.3 working using the downloads in the Members Area and then using the 870.4 file from the forums without any issues.

Is there anything further you can tell us regarding your setup?
eg. are you running with administrator privilages?
Where do you have CMANO installed to?
Have you tried redownloading the 870.4 zip file?
Have you tried disabling any AntiVirus software that you have running when attempting to obtain/run the game?

Cheers.
Matthew Ravenwood

QA & Operations Manager

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Vici Supreme
Posts: 559
Joined: Wed Dec 04, 2013 6:06 pm
Location: Southern Germany

RE: Problem updating to 870.4

Post by Vici Supreme »

I'm super sorry for responding this late... My job doesn't allow for too much spare time in front of my desktop during the time leading up to Christmas until the holidays arrive.

1. Hmm, nothing of interest really. It's a pretty average setup.
2. Yes
3. All of my games are installed to the D: drive
4. Yes, downloaded it muliple times yesterday and tried various procedures to update. Result is always the same. :(
5. Yep.

Is my assumption correct that once the game update feature has been outfitted with the next patch with or beyond 870.4 , I can simply update this way? Or am I stuck with this for a while?
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