New patch game wont start

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topeverest
Posts: 3376
Joined: Wed Oct 17, 2007 1:47 am
Location: Houston, TX - USA

New patch game wont start

Post by topeverest »

I have been playing this game for a year. we updated patches and, the game worked only once.
Now it fails to launch. The error message says failed to load and it ends. I don't get an error number.

Any way to determine what could possibly be causing this issue?
Andy M
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: New patch game wont start

Post by zakblood »

steam or site version?

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
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topeverest
Posts: 3376
Joined: Wed Oct 17, 2007 1:47 am
Location: Houston, TX - USA

RE: New patch game wont start

Post by topeverest »

OK Here is the dxdiag. Perhaps my laptop doesn't meet minimums for the patch?

Can you tell me which exe to put on McAfee trusted programs?

Note the load always fails at exactly the same place...download directly from Matrix
Attachments
DxDiag.txt
(34.01 KiB) Downloaded 2 times
Andy M
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