libSteamWrapper.dll not found: Game will not run

Post bug reports and ask for game support here.

Moderator: MOD_Flashpoint

Post Reply
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

There are two threads on this issue on the internet. One at Matrix Games, and one in the Steam community forums. Both have one thing in common, there is not a solution.

When I start Flashpoint Campaigns, after the intro videos, the game pops up a dialog about "libSteamWrapper.dll failed to load".

This was running fine on Windows 10 before yesterday. I had to format my windows drive and reinstall. After installing steam again, the game has this error now.

What I have tried:

-Changing name of libSteamWrapper.dll in Flashpoint's root directory. Verify Game cache.
-Verifying game cache
-Removing game (including .ini and save games) and re-downloading through Steam

Nothing works. Have any actual solutions for this issue been found? I'm bummed, this game is great.
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

Are other games having load issues? Which game version are you trying to run? One thing to try is to download and install the latest Steam client right over the top of the existing install. That has worked for a few folks. We'll see if we can get you up and running again.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

I am running the latest version through Steam. I have also tried enabling the Beta, same problem.

This issue started after I reinstalled Windows 10. I installed Steam over the old Steam, and tried running the game. I can try to install Steam over that again, but it seems that I have in effect already tried this.

The only other Matrix game I run is Decisive Campaigns: Blitzekreig Warsaw to Paris. That works fine.
User avatar
zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: libSteamWrapper.dll not found: Game will not run

Post by zakblood »

Verify Integrity of Game Cache
https://support.steampowered.com/kb_art ... -QEUH-3335

have you tried this?

i see you already have once, but as you have reinstalled over steam you may have dupe files, so maybe better to uninstall and clear out the files and folders from the game folder altogether and retry.

as Verify Integrity of Game Cache if in 2 places or in part place may lead to conflicts or missing files

Code: Select all

https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

also try this as well,

check your antivirus and firewall logs just in case either are blocking loading the missing file, as it maybe there but not allowed to run etc, that's why or maybe why Verify Integrity didn't work etc

with windows 10 also, check what media player is set to default, and change to below and see then if it fixes it for you, good luck


Image
Attachments
Untitled.jpg
Untitled.jpg (72.1 KiB) Viewed 1172 times
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

Is your Steam install in a custom folder? When you reloaded Red Storm, did you start with 2.06 Player's Edition first and then update to 2.0.10b? Now I wonder if Steam is loading a correct full version if you are starting from scratch. Can you get a screen shot of the game's main folder? We can look and rule a few things out.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

I do not use anti-virus or a non-Windows 10 firewall.

Win Defender is the only protection. Here is a screenshot showing no detected problem files:

(I am not allowed to post links yet on the forums. Please copy paste these.)

bkm-tech DOT com/img/windefender.png

Here is my Flashpoint directory:

bkm-tech DOT com/img/flashpointdir.png

zakblood: Changing the default movie player to Windows Media Player had no impact.
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

I uninstalled the game, rebooted, switched Steam to opt-in to the Steam Beta (Not the Flashpoint Beta), installed Flashpoint. Same problem.

I should mention that the old drive was F:\. When I reinstalled the Steam folder was the same, but it is on the D:\. I'm not sure where that would have an impact. Only a developer would know.

This is a bummer!!
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

I reassigned the drive D: to F:, rebooted, reinstalled Steam, same problem.

This is very odd. I don't know what it could be.
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

Well, it is a happy ending. Not a commonly available fix, but the game works.

I installed Visual Studio 2015 Enterprise w/ Update 1 64 bit.

Yep. That fixed it. Oh, I also installed Java JDK 8 - 73 around the same time, but I'm pretty sure it was the VS install that enabled the game to work.

I did this because I am rebuilding my system after format, but I also thought I would debug the exe.
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

Was your original win10 an upgrade from win7 or 8? I wonder if there are some missing libraries messing with the dlls or lua dlls that steam needs in order to run.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
asmodeos
Posts: 9
Joined: Sun Feb 21, 2016 6:50 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by asmodeos »

My last install was a clean Windows 10 install from USB boot.

This install, because I wiped my Secure Boot keys, was Windows 8 -> Windows 10.

Both installs had VS 2015 installed. I definitely think there are some missing libraries.
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

This bug just bit me in the butt on a new laptop with windows 10. I was able to resolve the issue after installing the 2010 C++ redistributable package on the computer. It took two starts but the game worked fine after getting past this error and the authentication error that follows.

We will be looking into why this Steam/Win10 issues is effecting us and look to add the necessary packages to the installer to correct it in the future. Assuming we can total pin it down. [;)]
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
spirou123
Posts: 5
Joined: Thu Apr 14, 2016 6:05 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by spirou123 »

I've had the same problem since the update to 2.0.10. Tried all of the above to no avail as suggested by Matrix support. The problem started after the update, no change in the Windows installation. I'm running Win10 under Parallels updated from Win 8 on a Mac, and using it almost only for a few Steam games. Now waiting for the community edition of Visual Studio to download and install...
spirou123
Posts: 5
Joined: Thu Apr 14, 2016 6:05 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by spirou123 »

Now it works! At last, after 4 months...
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

spirou123, did you have the C++ redist or was it just a matter of adding in the VS package? I'm trying to narrow this down to tell Slitherine to tell Steam.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
spirou123
Posts: 5
Joined: Thu Apr 14, 2016 6:05 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by spirou123 »

I just installed the VS, but it looks like the installer installed several C++ redistributables at the same time (2013, 2015 and a new install of 2012).
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

Thanks for the info. We are looking at these DDLs and required redist packages to get all this figured out so we don't run into these issue in the future.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
spirou123
Posts: 5
Joined: Thu Apr 14, 2016 6:05 pm

RE: libSteamWrapper.dll not found: Game will not run

Post by spirou123 »

Uninstalling VS (but leaving the redistributables) does not break it again, the game still works (and freed up some space).
User avatar
CapnDarwin
Posts: 9254
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: libSteamWrapper.dll not found: Game will not run

Post by CapnDarwin »

More useful information. Thanks.
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC
Post Reply

Return to “Tech Support”