Switching computers

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sentinel18
Posts: 3
Joined: Thu Nov 27, 2014 7:12 pm

Switching computers

Post by sentinel18 »

Having tipped a tin of guiness over my old laptop it is now barely useable [&:]

No worries I thought, WIE is registered at Matrix, just need to download it again to my new laptop, but where has my download link gone please? I have a link to a beta update which appears, though this requires the original game to be installed. Both the DLC I purchased are also there and if required I have the 16 number code I was given when I purchased the game. So where has the download link disappeared to?

Thanks

John
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STEF78
Posts: 2088
Joined: Sun Feb 19, 2012 3:22 pm
Location: Versailles, France

RE: Switching computers

Post by STEF78 »

Ask matrix support, they will help
GHC 9-0-3
SHC 10-0-4
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: Switching computers

Post by zakblood »

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
sentinel18
Posts: 3
Joined: Thu Nov 27, 2014 7:12 pm

RE: Switching computers

Post by sentinel18 »

Indeed they did [:)]

Thanks for your replies and of course to tech support for such a quick response.

One very satisfied customer !![:)][:)]
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