Why I give thanks for Matrix....

[Gilmer]

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/

[budd]

Paulo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.

[loki100]

ORIGINAL: **budd**

Paolo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.

yep, he's wonderful --- sorted out both this particular problem (AJE serials) and a couple of minor issues really quickly

[IainMcNeil]

Paulo is indeed a star!

[Zap]

ORIGINAL: Iain McNeil

Paulo is indeed a star!

Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise

[VPaulus]

ORIGINAL: Zap

ORIGINAL: Iain McNeil

Paulo is indeed a star!

Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise

A lot of people misspell my name... It's Paolo, Pablo, Paula, etc... Once they even called me Pablo Castro... [8D]
Iain also wrote Paolo instead of Paulo. [:D]

Joe just felt the urge to correct it. [:D]

[Erik Rutins]

You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]

[budd]

ORIGINAL: Erik Rutins

You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]

your kinda OK in the support area too Erik[;)]

[Gilmer]

If I misspelled your name, please accept my apologies. The thought was there, though!

[Missouri_Rebel]

I never realized that VPaulus is Paulo. Hes the guy that helped me right away with a lost order.

tm.asp?m=2134670&mpage=3

[Iwbtone]

Can't agree more[;)]

And like Missouri, I just notice VPaulus here is Paulo[&o]
He just helped me to solve a weird trouble yesterday less than 24hrs. Maybe M/S store can never be as popular as steam. But according to my previous contacting support exp in both sides, their support part always kicks steam's ass[;)]

[Kuokkanen]

ORIGINAL: Erik Rutins

You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]

Let me guess: Erick Ruth & variations

[VPaulus]

ORIGINAL: H Gilmer

If I misspelled your name, please accept my apologies. The thought was there, though!

It's not important for me and besides I find it funny. It's the same name in different languages.[:)]
With the exception of Paula... that's the feminine name. [:D]

[sullafelix]

It is kind of strange , but I just had the same problem as the original poster and it was also fixed by Paulo within 12 hours or so on a weekend.

I am buttering up the wife right now for two purchases.

Thanks again

[Franciscus]

I must also publicly congratulate Mr. Paulo Costa for an amazing support service.
He promptly answered (several times) and solved, in 24h, a ticket I opened, first due to the issue of incorrectly added VAT and then a missing receipt from BlueSnap.

Stellar !

And I am very proud he is a fellow countryman, a portuguese like me !

Best regards

[parusski]

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/

I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...

[Zap]

ORIGINAL: parusski

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/

I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...

Treat yourself to a new keyboard for an early Christmas present [:)]

[parusski]

ORIGINAL: Zap

ORIGINAL: parusski

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/

I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...

Treat yourself to a new keyboard for an early Christmas present [:)]

I have one on the way. I spLurged and got a 2Y67356 - SteelSeries MERC Stealth Gaming Keyboard. It cost $210, but a man must have his toys. Here is what it Looks Like:

[zakblood]

cheap cheerful but works a treat




£20 inc vat and postage[;)]

great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D]

[Zap]

ORIGINAL: zakblood

cheap cheerful but works a treat




£20 inc vat and postage[;)]

great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D]

I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards..