WitW crashes immediately upon start up

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wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

WitW crashes immediately upon start up

Post by wokelly »

I can't get the game to start up anymore, when I use quick start the game immediately crashes with "Application has stopped working" error and the game window being white. Entering through the Game menu also doesn't work. Tried uninstalling, reinstalling, different patches etc. Doesn't matter if its a fresh install, game won't start.

Tried turning off the sound (_sound rename), didn't do anything.

Game was working a few weeks back, but not anymore.
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Helpless
Posts: 15786
Joined: Fri Aug 27, 2004 3:12 pm

RE: WitW crashes immediately upon start up

Post by Helpless »

Do you have crash details? Did you try to run it as administrator?
Pavel Zagzin
WITE/WITW/WITE-2 Development
wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

Tried running as admin, no luck. What details do you need? It just says "WarInTheWest Application has stopped working", then tries to (unsuccessfully) diagnose the problem. Really doesn't say anything else that is useful.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: WitW crashes immediately upon start up

Post by VPaulus »

Can you attach a DxDiag report file?

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to step 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your post
wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

So this?
Attachments
DxDiag.txt
(24.92 KiB) Downloaded 11 times
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: WitW crashes immediately upon start up

Post by VPaulus »

The DxDiag file reports that you haven't your graphic card driver installed on Windows
Please install it.
Denniss
Posts: 8875
Joined: Thu Jan 10, 2002 10:00 am
Location: Germany, Hannover (region)

RE: WitW crashes immediately upon start up

Post by Denniss »

Please re-run dxdiag but choose the 64 bit version once dxdiag has started. Current report looks like buggy detection of 32Bit version in 64Bit system.
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wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

Sorry, went on an extended leave from my computer. Here is the updated dxdiag:

Attachments
DxDiag.txt
(24.92 KiB) Downloaded 9 times
Denniss
Posts: 8875
Joined: Thu Jan 10, 2002 10:00 am
Location: Germany, Hannover (region)

RE: WitW crashes immediately upon start up

Post by Denniss »

Did you get a warning or error message during the dxdiag run? Otherwise something is seriously messed-up with your gfx driver. This may require a complete driver uninstall and reinstall after reboot.
WitE dev team - (aircraft data)
WitE 1.08+ dev team (data/scenario maintainer)
WitW dev team (aircraft data, partial data/scenario maintainer)
WitE2 dev team (aircraft data)
wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

Only this warning. I hit no.

Image

When you say "our" GFX driver, do you mean the one on my computer?
Attachments
Untitled.jpg
Untitled.jpg (104.47 KiB) Viewed 176 times
wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

Tried uninstalling and reinstalling drivers (via control panel --> uninstall a program (category view) --> Uninstall/Change the Nvidia drivers. Still doesn't work. I'll give it another shot then resubmit the dxdaig.
wokelly
Posts: 41
Joined: Sun Dec 28, 2014 3:05 pm

RE: WitW crashes immediately upon start up

Post by wokelly »

Okay no luck with removing all the Nvidia drivers and then reinstalling them. Here is the current dxdiag:

I don't know what happened, I had this game working fine a few months back. Doesn't seem to matter what patch I have installed, the game doesn't work at all in any version. Something happened with my computer but I am not sure what.
Attachments
DxDiag.txt
(25.01 KiB) Downloaded 5 times
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Helpless
Posts: 15786
Joined: Fri Aug 27, 2004 3:12 pm

RE: WitW crashes immediately upon start up

Post by Helpless »

Your display driver is not detected by dxdiag. Googling "D7B70EE0-4340-11CF-B123-B03DAEC2CB35" gives lots of hits, but basically you need to repair your system.

Here is one example how it could be be fixed by installing from safe mode
https://forums.geforce.com/default/topi ... ll-fixed-/

Pavel Zagzin
WITE/WITW/WITE-2 Development
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