Problems downloading game

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Davohn
Posts: 2
Joined: Thu May 28, 2015 6:19 pm

RE: Problems downloading game

Post by Davohn »

Support just sent me a Slitherine link and that worked for me, so hopefully you'll get sorted soon too. The Bluesnap link still doesn't work for me at least.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Problems downloading game

Post by VPaulus »

The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.
AbstractPlain
Posts: 3
Joined: Thu May 28, 2015 7:07 pm

RE: Problems downloading game

Post by AbstractPlain »

ORIGINAL: VPaulus

The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.
I didn't receive any alternate links in my support ticket, just one link from Bluesnap which I suspect is the problem. Should I open a new ticket to get the working link?
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Problems downloading game

Post by VPaulus »

I have just checked your ticket and the alternate site is displayed below the following sentence:
Alternately you can also download from the site below:

Anyway, I'll pm you now, your alternate link.
AbstractPlain
Posts: 3
Joined: Thu May 28, 2015 7:07 pm

RE: Problems downloading game

Post by AbstractPlain »

Thanks for the working link, I appreciate your help!
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Erik Rutins
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Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Problems downloading game

Post by Erik Rutins »

Hi guys, we're investigating what could have gone wrong here and will fix any issues ASAP, but please continue to contact our support through the Help Desk or support@matrixgames.com if you need a new download link after purchase.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
TigerTC
Posts: 305
Joined: Fri Feb 16, 2007 2:06 pm

RE: Problems downloading game

Post by TigerTC »

Same issues here--WIn7 and I get the same error message. The link in the download email gives me the same error.
KennyM
Posts: 8
Joined: Wed Mar 18, 2009 1:52 pm

RE: Problems downloading game

Post by KennyM »

Support ticket resolved the issue with a New link and instructions on how to get a Steam Key. Excellent!

Thanks Support.
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IainMcNeil
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Joined: Tue Oct 26, 2004 10:01 am
Location: London
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RE: Problems downloading game

Post by IainMcNeil »

Sorry for the problems guys. We're not sure exactly what went wrong but we have re-issued the download link to everyone who bought in the last 24 hours that should fix any potential issues.

If you continue to have problems just let us know and we'll get it fixed ASAP.
Iain McNeil
Director
Matrix Games
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Gerry Edwards
Posts: 124
Joined: Thu Feb 21, 2013 10:25 pm

RE: Problems downloading game

Post by Gerry Edwards »

Hello everyone,

We have implemented a fix that should resolve the download issue for you. Your original download links should be working now.

If you have any further issues please let us know.

Cheers,
Gerry
Those who came before pave the path of tomorrow.
TheWombat_matrixforum
Posts: 466
Joined: Sat Aug 02, 2003 5:37 am

RE: Problems downloading game

Post by TheWombat_matrixforum »

Thanks to all for the excellent support. Things like this do happen, and it's how you respond that makes the difference. You guys did a great job dealing with this, from where I sit; good work!
Arturo28
Posts: 33
Joined: Thu May 28, 2015 4:03 pm

RE: Problems downloading game

Post by Arturo28 »

Now it works, thank you
Phc7006
Posts: 3
Joined: Thu May 28, 2015 6:05 pm

Solved: Problems downloading game

Post by Phc7006 »

The link sent by mail worked fine. The game is up and running. Thanks for having dealt with that quickly and efficiently!
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