starting game problems

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bosbes
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Joined: Mon Oct 20, 2008 4:49 pm

starting game problems

Post by bosbes »

When I start a scenario it exits back to the main game menu. At the bottom of the screen there are two game icons; when I click on one of the icons the scenario starts up.
Also, when playing a scenario, I get a slow moving screen and choppy movement.
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ericbabe
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RE: starting game problems

Post by ericbabe »

Did you update the game to the latest version? What you're describing is a problem we were seeing on some systems before the patch. If you have updated, would you mind posting your DxDiag report so I can see whether there might be something system-specific involved?
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bosbes
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RE: starting game problems

Post by bosbes »

How can I produce DxDiag report?
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VPaulus
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RE: starting game problems

Post by VPaulus »

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message
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821Bobo
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RE: starting game problems

Post by 821Bobo »

I have the same problem. Game v.1.01
DxDiag attached.
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DxDiag.txt
(25.28 KiB) Downloaded 5 times
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VPaulus
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RE: starting game problems

Post by VPaulus »

@821Bobo

You need to install a proper driver for your ATI 5800 graphic card.
You can download the driver from the site below:
http://support.amd.com/en-us/download/d ... 7%20-%2064

You should also update your audio drivers. What's the brand and the model of your motherboard?
Have you installed any of the motherboard drivers, or have you just installed Windows and then updated it?
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ericbabe
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RE: starting game problems

Post by ericbabe »

If you're getting crashes at very high resolutions (>2000 width), please try lowering the width to something like 1920 or 1900 and see whether that solves the issue. Very large resolution displays have caused an issue like this for at least one other customer.
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821Bobo
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RE: starting game problems

Post by 821Bobo »

ORIGINAL: VPaulus

@821Bobo

You need to install a proper driver for your ATI 5800 graphic card.
You can download the driver from the site below:
http://support.amd.com/en-us/download/d ... 7%20-%2064

You should also update your audio drivers. What's the brand and the model of your motherboard?
Have you installed any of the motherboard drivers, or have you just installed Windows and then updated it?

Updating drivers did not help.
Regarding MB, I have ASUS M4A89GTD PRO/USB3

It is only minor issue not affecting the game play at all. Maybe the next patch will help.
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VPaulus
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RE: starting game problems

Post by VPaulus »

ORIGINAL: 821Bobo
ASUS M4A89GTD
Anyway, you should have the motherboard drivers updated. You cna downloaded them from Asus site:
http://www.asus.com/Motherboards/M4A89G ... _Download/

Specially the sound driver... it might be useful for other games as well.
bosbes
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RE: starting game problems

Post by bosbes »

See inclosed file.
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DxDiag.txt
(37.42 KiB) Downloaded 2 times
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