Invalid Serial Number :(

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warpacman
Posts: 7
Joined: Thu Apr 16, 2015 11:44 am

Invalid Serial Number :(

Post by warpacman »

I get the error message Invalid Serial Number when trying to install.

Bummas! Was all psyched ... I'm sure they will have a fix soon ...

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Erik Rutins
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RE: Invalid Serial Number :(

Post by Erik Rutins »

Hi Warpacman,

We're not aware of any such issue, could you please e-mail me at erikr@matrixgames.com with your serial number?

Did you make sure there were no extra spaces and did you enter it exactly as provided, in the format XXXX-XXXX-XXXX-XXXX?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Ricomise
Posts: 36
Joined: Thu Mar 25, 2010 11:19 pm

RE: Invalid Serial Number :(

Post by Ricomise »

Having the same issue. I copied and pasted the serial exactly as found both on the store page for successful order and in the confirmation e-mail.
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zakblood
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RE: Invalid Serial Number :(

Post by zakblood »

try typing it in, and not copying and pasting it
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Ricomise
Posts: 36
Joined: Thu Mar 25, 2010 11:19 pm

RE: Invalid Serial Number :(

Post by Ricomise »

Yep, tried that too. If it's any help, I get the same message when I try to register the game in my members account on Matrix games...
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Erik Rutins
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RE: Invalid Serial Number :(

Post by Erik Rutins »

Hi guys,

Thank you, we've found the issue and we are fixing it, it affects only download orders on the Matrix store. For customers who were affected, we will be sending out new order e-mails ASAP with correct serial numbers.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
OldBlighty
Posts: 5
Joined: Thu Apr 16, 2015 12:03 pm

RE: Invalid Serial Number :(

Post by OldBlighty »

Also having same issue whether cut and paste or typing. Hope it gets resolved soon as been looking forward to this game for ages.
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Erik Rutins
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RE: Invalid Serial Number :(

Post by Erik Rutins »

It's already fixed in the store so that it won't affect any more orders, we're starting the process of e-mailing affected customers. My apologies for the inconvenience, you should have a new e-mail and serial number very soon!

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Ricomise
Posts: 36
Joined: Thu Mar 25, 2010 11:19 pm

RE: Invalid Serial Number :(

Post by Ricomise »

Thanks, Erik. Have many Matrix titles and never had a problem before. I know it'll get fixed promptly. I appreciate the effort you guys go through.
Rom1944
Posts: 1
Joined: Thu Apr 16, 2015 12:07 pm

RE: Invalid Serial Number :(

Post by Rom1944 »

I have the same issue i think they are posting new serials for all people that ordered it digital.

Edit: that was fast now the serial is working.
OldBlighty
Posts: 5
Joined: Thu Apr 16, 2015 12:03 pm

RE: Invalid Serial Number :(

Post by OldBlighty »

Yes, have received fix, it works now. Thanks Eric and all for your prompt response.
Ricomise
Posts: 36
Joined: Thu Mar 25, 2010 11:19 pm

RE: Invalid Serial Number :(

Post by Ricomise »

Yes, issue resolved. Great customer service, as always. Thanks to all.
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Erik Rutins
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RE: Invalid Serial Number :(

Post by Erik Rutins »

Great news, thank you for reporting the issue and for your patience.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
wpurdom
Posts: 437
Joined: Fri Oct 27, 2000 8:00 am
Location: Decatur, GA, USA

RE: Invalid Serial Number :(

Post by wpurdom »

My activation went fine, but when I tried to register, it said the number was already taken. Did a help ticket.
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zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: Invalid Serial Number :(

Post by zakblood »

it may just be pre registered, check you game lists, it may already says registered in there, if so then it was done already for you
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
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AlessandroD
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RE: Invalid Serial Number :(

Post by AlessandroD »

ORIGINAL: wpurdom

My activation went fine, but when I tried to register, it said the number was already taken. Did a help ticket.

Yes, it happened to me as well but simply the game was already registered.
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