I simply need a new link to re download this game!

Based on Atomic Games’ award-winning Close Combat series, Close Combat: Wacht am Rhein brings together the classic top-down tactical gameplay from the original series and plenty of new features, expansions, and improvements! The Wacht am Rhein remake comes with a brand new Grand Campaign including a new strategic map with 64 gorgeous hand-drawn tactical maps, over 70 scenarios, tons of new interface and unit graphics, countless engine improvements, and much more!
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Auchinleck
Posts: 174
Joined: Thu Feb 09, 2006 3:26 am

I simply need a new link to re download this game!

Post by Auchinleck »

I'm not getting the help I need from contacting Customer Support to receive a new download link to this game. I purchased the Digital Download for $39.95 when it became available on the Matrix Games site in 2008 when it was first available. Your Customer support email leads me to Blues Snap. I've called both Blue Snap's customer service and as you know, their records don't go back past 2010. I bought the game when Matrix Games was still using 'Digital River' as your purchasing agent, and they claim they have no record of my purchase. I have the email that Matrix Games sent me that verifies the purchase date, the order number, even the game serial number I was given! So all I want is a link to re download the game. Should be a relatively easy thing for Matrix Games to supply me with. But so far I'm getting the complete run around. So I'm posting here for help!
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SteveMcClaire
Posts: 4302
Joined: Mon Nov 19, 2007 9:31 pm

RE: I simply need a new link to re download this game!

Post by SteveMcClaire »

Hi Auchinleck,

I am afraid I can't help you with a new download link -- this is something Matrix would have to provide. Did you try contacting them at http://www.matrixgames.com/support/ ? If you log in there you can create a helpdesk ticket and you should receive a reply from them directly.

Steve
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johnsilver
Posts: 188
Joined: Tue Feb 07, 2012 8:55 am
Location: Florida

RE: I simply need a new link to re download this game!

Post by johnsilver »

Hi Steve,

I always found it odd that when purchasing a hard copy of CC titles that the DL link would remain, even after using it and when you purchased a download CC title, where I didn't have a disk to load from.. The link would go away. It seems like the customers would need to have the DL link active for download only titles, rather than for titles they purchased hard copies for, yet it's just the opposite.
Sailing The 7 Seas...
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PipFromSlitherine
Posts: 1462
Joined: Wed Jun 23, 2010 7:11 pm

RE: I simply need a new link to re download this game!

Post by PipFromSlitherine »

It's important to note that Digital River did NOT support future download beyond a short period without the customer paying additional for it. This is one of the reasons we moved to a different commerce provider.

Cheers

Pip
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