Zoomed Out View Black

Post bug reports and ask for support here.
Post Reply
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

Zoomed Out View Black

Post by imaca »

The zoomed out view is completely black except for units.
Map preview also does not work.:(
Attachments
IM_DxDiag.txt
(32.99 KiB) Downloaded 21 times
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

RE: Zoomed Out View Black

Post by imaca »

Here is screenshot.
Obviously this makes the game unplayable.
Attachments
screenshot_CCRTC.jpg
screenshot_CCRTC.jpg (77.41 KiB) Viewed 177 times
User avatar
v.Manstein
Posts: 147
Joined: Mon May 27, 2002 4:43 pm
Location: London

RE: Zoomed Out View Black

Post by v.Manstein »

Imaca, try this link:

http://support.amd.com/en-us/download/auto-detect-tool

Your graphics driver is from 2013. You should update it.
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

RE: Zoomed Out View Black

Post by imaca »

Thanks for reply, downloaded and installed autodetected best driver (14.4 mobility), but sadly made no difference.
User avatar
v.Manstein
Posts: 147
Joined: Mon May 27, 2002 4:43 pm
Location: London

RE: Zoomed Out View Black

Post by v.Manstein »

Did you install the latest driver for your graphics card? As mentioned, your graphics driver is dated from 2013.
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

RE: Zoomed Out View Black

Post by imaca »

Yep, AMD 14.4, as above.
User avatar
VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Zoomed Out View Black

Post by VPaulus »

Is the power supply plugged in when running the game or the laptop is on battery power?

Also I have noticed that you have only 243 MB of video dedicated memory. Please note that the game requires 256Mb minimum (512MB recommended).
As you are on the edge of game requirements, it's possible that you experience some graphic glitches.
User avatar
SteveMcClaire
Posts: 4303
Joined: Mon Nov 19, 2007 9:31 pm

RE: Zoomed Out View Black

Post by SteveMcClaire »

It sounds like your video card / driver is not displaying the scaled textures for the overview and minimap properly.

Please try running the game in Windowed mode if you are not already. You can change this in the 'General' tab of the Game Options dialog. The checkbox is right below the game resolution settings.

If that does not help, try changing the display resolutions to see if there is something specific to a given resolution with the video card/driver. You might also make sure your Windows desktop is using a 32-bit color screen mode, just to see if the desktop vs. game color settings is effecting it.

Steve
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

RE: Zoomed Out View Black

Post by imaca »

Hi, sorry have been busy, yes running 32bit mode (is it even possible to run 16bit in win7?), tried window mode, this seems to introduce more glitches (zoom icon disappears).
Hadn't noticed that directxdiag shows only 243MB, graphics memory is nominally 256Mb (not sure where the 13 missing Mb is hiding:))
However, GPU-Z shows only 141Mb used total when game running.
Is there any chance this could be fixed, or am I wasting my time?
User avatar
Marder
Posts: 247
Joined: Fri Oct 25, 2013 10:03 am

RE: Zoomed Out View Black

Post by Marder »

There is a hotkey for zooming out btw?
User avatar
VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Zoomed Out View Black

Post by VPaulus »

ORIGINAL: imaca

Hi, sorry have been busy, yes running 32bit mode (is it even possible to run 16bit in win7?), tried window mode, this seems to introduce more glitches (zoom icon disappears).
Hadn't noticed that directxdiag shows only 243MB, graphics memory is nominally 256Mb (not sure where the 13 missing Mb is hiding:))
However, GPU-Z shows only 141Mb used total when game running.
Is there any chance this could be fixed, or am I wasting my time?
Have you tried in Windowed mode but with a lower screen resolution?
User avatar
SteveMcClaire
Posts: 4303
Joined: Mon Nov 19, 2007 9:31 pm

RE: Zoomed Out View Black

Post by SteveMcClaire »

ORIGINAL: imaca
Is there any chance this could be fixed, or am I wasting my time?

This is not a problem we've seen on other machines, so I don't know exactly what's causing it. Given that there haven't been any other reports that I know of, I suspect it's something with your video card/driver.

I would suggest using the software for your video card to change settings and see if you can find something that effects the problem there.

Steve
imaca
Posts: 11
Joined: Fri May 09, 2014 11:21 pm

RE: Zoomed Out View Black

Post by imaca »

ORIGINAL: Steve McClaire

ORIGINAL: imaca
Is there any chance this could be fixed, or am I wasting my time?

This is not a problem we've seen on other machines, so I don't know exactly what's causing it. Given that there haven't been any other reports that I know of, I suspect it's something with your video card/driver.

I would suggest using the software for your video card to change settings and see if you can find something that effects the problem there.

Steve
Thanks, went into catalyst control centre, set anti-aliasing and ansiotropic filtering to "use application settings" and ...suddenly I can see the zoomed out view:), so again, thanks for help
User avatar
SteveMcClaire
Posts: 4303
Joined: Mon Nov 19, 2007 9:31 pm

RE: Zoomed Out View Black

Post by SteveMcClaire »

Glad you were able to get it resolved imaca. Thanks for letting us know what worked for you.

Steve
User avatar
zakblood
Posts: 22722
Joined: Thu Oct 04, 2012 11:19 am

RE: Zoomed Out View Black

Post by zakblood »

as these are the default settings of CCC in windows, either you have changed them and forgot, or another app / program has changed them, better to use profiles with CCC tbh


Image
Attachments
default.gif
default.gif (412.14 KiB) Viewed 153 times
Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Post Reply

Return to “Tech Support”