my auto updater doesn't work after 1.09

[Centuur]

I've got the same message on one of the computers here (where I only run the official game, not the beta testing one). Just tried to update that one to the latest version and it stalls if I use the auto updater. Needs to be fixed by Matrix, I think...

[hazmaxed]

I discovered the same problem when attempting to update to 1.1.1. As others have mentioned, I manually downloaded the 1.1.1 update from the matrix games website. I was able to install it with no problems.

The original post is 10 days old. If the problem needs to be fixed by Matrix Games, I have to ask...have they received the message that there is a problem?

[AxelNL]

ORIGINAL: hazmaxed

I discovered the same problem when attempting to update to 1.1.1. As others have mentioned, I manually downloaded the 1.1.1 update from the matrix games website. I was able to install it with no problems.

The original post is 10 days old. If the problem needs to be fixed by Matrix Games, I have to ask...have they received the message that there is a problem?

I think so - they might even be trying to analyse what the problem is, it looks however very weird to me:

Today I tried auto-updating my bought version from Essen (in another folder), which was still on 1.04, and surprisingly that worked. That is an extra clue what could be wrong, however - I have no clue what kind of clue that can be.

[Gerry Edwards]

Hello Everyone,

I have deployed what i hope to be the fix. Please try your auto updaters again and let me know if it has worked for you.

Cheers,
Gerry

[warspite1]

ORIGINAL: Gerry Edwards

Hello Everyone,

I have deployed what i hope to be the fix. Please try your auto updaters again and let me know if it has worked for you.

Cheers,
Gerry

warspite1

Just clicked on "Check For Update" and got the same Runtime Error message I'm afraid [:(]

[Dabrion]

Same here, are we supposed to get a new executable from a patch deployed on the website?

[kjgokc2007]

For anyone that had issues with the last patch. (& have a cd of WIF) Uninstall the game. And Reinstall from the CD. Then patch. (The download from Matrix did not work for me). * No saved games are lost.

* Uninstall using window remove program

Delete all the files (Not the subfolders or files from the install directory probably \WorldinFlames

Reinstall from the CD (The Matrix download didn't work for me)

Run and update.

(I run in windows 8... run in windows 7 compatablity mode... (Properties on the Desktop Icon) I also run as administrator on my computer.

[paulderynck]

ORIGINAL: Gerry Edwards

Hello Everyone,

I have deployed what i hope to be the fix. Please try your auto updaters again and let me know if it has worked for you.

Cheers,
Gerry

ORIGINAL: Dabrion

Same here, are we supposed to get a new executable from a patch deployed on the website?

Yes, I instantly get the Runtime error if I use the update.exe which is dated from early January, 2014 so must have been downloaded or patched as part of an earlier update process.

If I instead use the update.exe from August 2013 (from my beta test directory) - it works!

[Maucat]

I manual dowwnloaded the 1.1.1 update from the Matrix site but the auto updater still doesn't work: instantly it goes the runtime error...

[shaddock]

Can someone please explain what the C++ runtime library is supposed to be.

Is it a library of functions the program calls and compiles with the game rather than having to have all of them included in the game?

Or is Microsoft constantly updating their version of C++?

Or is it something completely different?

[paulderynck]

ORIGINAL: shaddock

Can someone please explain what the C++ runtime library is supposed to be.

Is it a library of functions the program calls and compiles with the game rather than having to have all of them included in the game?

Or is Microsoft constantly updating their version of C++?

Or is it something completely different?

It should not matter. It's a Matrix problem that's been introduced into the update executable and it's their duty to fix it.

[rogerdubbs]

I have never been able to autoupdate, with any version. I'm running on Windows 8.1 in a parallels virtual machine on my mac, which could make a difference I suppose. Here is the latest attempt's log entry:

[01/30/2014 06:27:16] Success Update started: C:\Matrix Games\World in Flames\update.exe
[01/30/2014 06:27:16] Notice Update engine version: 3.0.0.0
[01/30/2014 06:27:16] Notice Product: World in Flames, version %ProductVer%
[01/30/2014 06:27:16] Success Language set: Primary = 9, Secondary = 1
[01/30/2014 06:27:16] Success Include script: _TU20_Global_Functions.lua
[01/30/2014 06:27:16] Success Display screen: Welcome
[01/30/2014 06:27:19] Success Display screen: Download Server Script
[01/30/2014 06:27:23] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[01/30/2014 06:27:23] Error The server returned extended information
(3618)
[01/30/2014 06:27:23] Error Server Returned Extended Information: 200 Type set to I
500 Illegal PORT command
500 LPRT not understood
(0)
[01/30/2014 06:27:23] Error Script: Download Server Script > On Start, Line 114 (3618)
[01/30/2014 06:27:23] Success Display screen: Download Server Script Failed
[01/30/2014 06:27:29] Success Run client data event: Client Script
[01/30/2014 06:27:30] Notice Exit update process (Return code: 5)

[Andrew Loveridge]

I have not been able to duplicate this. Could you please tell me what systems you are on, and if you have recently updated them?

If you have never been able to use the updater, it is most likely an issue with you firewall or Anti-virus keeping the Updater from accessing our FTP.

[Dabrion]

ORIGINAL: rogerdubbs

I have never been able to autoupdate, with any version. I'm running on Windows 8.1 in a parallels virtual machine on my mac, which could make a difference I suppose. Here is the latest attempt's log entry:

[01/30/2014 06:27:16] Success Update started: C:\Matrix Games\World in Flames\update.exe
[01/30/2014 06:27:16] Notice Update engine version: 3.0.0.0
[01/30/2014 06:27:16] Notice Product: World in Flames, version %ProductVer%
[01/30/2014 06:27:16] Success Language set: Primary = 9, Secondary = 1
[01/30/2014 06:27:16] Success Include script: _TU20_Global_Functions.lua
[01/30/2014 06:27:16] Success Display screen: Welcome
[01/30/2014 06:27:19] Success Display screen: Download Server Script
[01/30/2014 06:27:23] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[01/30/2014 06:27:23] Error The server returned extended information
(3618)
[01/30/2014 06:27:23] Error Server Returned Extended Information: 200 Type set to I
500 Illegal PORT command
500 LPRT not understood
(0)
[01/30/2014 06:27:23] Error Script: Download Server Script > On Start, Line 114 (3618)
[01/30/2014 06:27:23] Success Display screen: Download Server Script Failed
[01/30/2014 06:27:29] Success Run client data event: Client Script
[01/30/2014 06:27:30] Notice Exit update process (Return code: 5)

This sound like the NAT from the VM client network is messing with the ports for the FTP connection. FTP passive mode could help, or explicit port forwarding.

[ksandgren]

Autoupdater still fails after 1.1.2. After uninstall and reinstall it will work exactly one time and then the same error comes up and aborts. I don't care if this is a "MWIF problem" or a "Matrix problem" it is a broken MWIF result that needs to be addressed after five weeks or repeated reports and comments.

[Kwll]

I just installed the 1.1.2 patch and I still have the issue, with regard to updating.

FYI since the comment was made over antivirus software before, I am using Norton 2014 360 for my antivirus etc. It does ask me when I install the game/patch and advises the WIF is unknown, however, I always have provided authorization for it to run. Could it be something else in that program?

[AxelNL]

I have a different anti-virus, so I don't think so

[warspite1]

ORIGINAL: Andrew Loveridge

I have not been able to duplicate this. Could you please tell me what systems you are on, and if you have recently updated them?

If you have never been able to use the updater, it is most likely an issue with you firewall or Anti-virus keeping the Updater from accessing our FTP.

warspite1

I am on Windows 7 Home Premium. Never had an issue with the auto updater on any matrix game - WITE, WITP-AE, CTGW, PoN. Didn't have a problem with MWIF either until the last couple of updates.... No I have not changed the system in any way.

[paulderynck]

Assuming it's been awhile, can you try running it with those other games and tell us if it functions, so we can narrow the problem?

[warspite1]

Yep - just tried PoN - updated fine.