Box (Physical Copy) Smashed on Arrival
Moderator: maddog986
- Citizen Emperor
- Posts: 69
- Joined: Sat Dec 28, 2013 6:19 am
- Location: Memphis
Box (Physical Copy) Smashed on Arrival
A question...
My very first order from Matrix (Crown of Glory: Emperor's Edition) and THE PLASTIC BOX IS SMASHED TO PIECES.
Fortunately the disc, printed manual and cover sleeve are okay.
According to Matrix's TOS, sales of physical copies are "final".
But I don't need the disc replaced... I just need a new plastic box!!!
Can I get a replacement?
My very first order from Matrix (Crown of Glory: Emperor's Edition) and THE PLASTIC BOX IS SMASHED TO PIECES.
Fortunately the disc, printed manual and cover sleeve are okay.
According to Matrix's TOS, sales of physical copies are "final".
But I don't need the disc replaced... I just need a new plastic box!!!
Can I get a replacement?
"A soldier will fight long and hard for a bit of colored ribbon."
RE: Box (Physical Copy) Smashed on Arrival
Hello..okay you need to wait the support reply or you can creat ticket for the support in the Helpdesk for Matrix customers..hope you got respond soon
- bairdlander2
- Posts: 2288
- Joined: Sat Mar 28, 2009 9:25 am
- Location: Toronto Ontario but living in Edmonton,Alberta
RE: Box (Physical Copy) Smashed on Arrival
Just go buy a blank disc box,I think they cost 5 cents for 1
- Citizen Emperor
- Posts: 69
- Joined: Sat Dec 28, 2013 6:19 am
- Location: Memphis
RE: Box (Physical Copy) Smashed on Arrival
From where? Got a link for this specific kind of box?Just go buy a blank disc box,I think they cost 5 cents for 1
This isn't the standard DVD keepcase one can easily find online...
"A soldier will fight long and hard for a bit of colored ribbon."
- Agathosdaimon
- Posts: 1043
- Joined: Sun Jul 08, 2012 2:42 am
RE: Box (Physical Copy) Smashed on Arrival
Thats horrible. I have often gotten the boxesd games from Matrix with a panel of the box broken off, but i have just presumed it was the postal service at fault, but it is only ever the matrix boxes that are damaged
- bairdlander2
- Posts: 2288
- Joined: Sat Mar 28, 2009 9:25 am
- Location: Toronto Ontario but living in Edmonton,Alberta
RE: Box (Physical Copy) Smashed on Arrival
sorry I didnt realize what you meantORIGINAL: Citizen Emperor
From where? Got a link for this specific kind of box?Just go buy a blank disc box,I think they cost 5 cents for 1
This isn't the standard DVD keepcase one can easily find online...
RE: Box (Physical Copy) Smashed on Arrival
ORIGINAL: Citizen Emperor
According to Matrix's TOS, sales of physical copies are "final".
Just being curious, what does "final" mean in this context? Does it mean that when you receive a broken package, you're bust?
"A big butcher's bill is not necessarily evidence of good tactics"
- Wavell's reply to Churchill, after the latter complained about faint-heartedness, as he discovered that British casualties in the evacuation from Somaliland had been only 260 men.
- Wavell's reply to Churchill, after the latter complained about faint-heartedness, as he discovered that British casualties in the evacuation from Somaliland had been only 260 men.
- Citizen Emperor
- Posts: 69
- Joined: Sat Dec 28, 2013 6:19 am
- Location: Memphis
RE: Box (Physical Copy) Smashed on Arrival
I contacted the Help Desk and got a swift response.
Thanks, Team Matrix!
Thanks, Team Matrix!
"A soldier will fight long and hard for a bit of colored ribbon."
-
- Posts: 326
- Joined: Thu Apr 30, 2009 7:06 pm
RE: Box (Physical Copy) Smashed on Arrival
An epic story about a cracked CD case, and it has to be replaced by the same exact one. I was biting my toenails.
I contacted the Help Desk and got a swift response.
Phew that was close. I love happy endings.
RE: Box (Physical Copy) Smashed on Arrival
ORIGINAL: t001001001
An epic story about a cracked CD case, and it has to be replaced by the same exact one. I was biting my toenails.
I contacted the Help Desk and got a swift response.
Phew that was close. I love happy endings.
LMAO....nice one...had me spitting out me coffee
RE: Box (Physical Copy) Smashed on Arrival
Well, it is a WARgame. Every wargame is bound to arrive with at least a few mortar craters and dirty scuff marks.
Just be glad your copy didn't arrive with a hundred screaming Hussars bursting out from the packaging. Your day would not have gone well.
Just be glad your copy didn't arrive with a hundred screaming Hussars bursting out from the packaging. Your day would not have gone well.
"Fly, god dammit it fly! God damn cheap Japanese flying packs!"
RE: Box (Physical Copy) Smashed on Arrival
I don't feel it is a matter to be taken lightly. Improper preparation for mailing often results in unhappy customers. Plimus ought to ship games in cardboard boxes, or at least cardboard sleeves for adequate protection. Bubble wrap doesn't help much when a plastic case containing a PC game is caught up in a machine and is bent and broken.
The copy of Panzer Corps: Afrika Korps I ordered from Plimus arrived today. Its case was also damaged.
The copy of Panzer Corps: Afrika Korps I ordered from Plimus arrived today. Its case was also damaged.
This war is not about slavery. --Robert E. Lee
RE: Box (Physical Copy) Smashed on Arrival
Same thing happened to me with my tester's copy of CCMT. The boxes need to be secured better.
- british exil
- Posts: 1686
- Joined: Thu May 04, 2006 6:26 pm
- Location: Lower Saxony Germany
RE: Box (Physical Copy) Smashed on Arrival
Cant complain much about damaged game cases.
I ordered a logitech headset for gaming, the company had 1 last set without package on special price. They sent it in a Jiffy bag. Guess what? Yep the heatset was damaged, they did send me a refund. But I thought how mental can they be.
Mat
I ordered a logitech headset for gaming, the company had 1 last set without package on special price. They sent it in a Jiffy bag. Guess what? Yep the heatset was damaged, they did send me a refund. But I thought how mental can they be.
Mat
"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill
WitE,UV,AT,ATG,FoF,FPCRS
WitE,UV,AT,ATG,FoF,FPCRS
RE: Box (Physical Copy) Smashed on Arrival
I have purchased many games from Matrix. I do both, because I always want the CD. I've never had a problem.
If it ain't broke, don't fix it!
RE: Box (Physical Copy) Smashed on Arrival
Lucky you.
After I thought the matter was resolved and the replacement plastic case was on its way, it has never showed up.
After I thought the matter was resolved and the replacement plastic case was on its way, it has never showed up.
This war is not about slavery. --Robert E. Lee
- IainMcNeil
- Posts: 2784
- Joined: Tue Oct 26, 2004 10:01 am
- Location: London
- Contact:
RE: Box (Physical Copy) Smashed on Arrival
We do package them with protection and we've never had an issues with orders dispatched here (from the US) but it seems some local postal services are just trying to destroy the mail. If you do get a broken case just contact support and we'll arrange to have a new ones sent to you.
Iain McNeil
Director
Matrix Games
Director
Matrix Games
RE: Box (Physical Copy) Smashed on Arrival
ORIGINAL: Iain McNeil
We do package them with protection and we've never had an issues with orders dispatched here (from the US) but it seems some local postal services are just trying to destroy the mail. If you do get a broken case just contact support and we'll arrange to have a new ones sent to you.
I have contacted support and was told I would receive a new case, but that was over a month ago and I haven't received it yet.
The case of the game I received that was damaged is cheap; very thin plastic. It wouldn't take much to damage it, and if I were to ship something as susceptible to damage as it is, I would place it in a cardboard shipping carton prior to shipment to prevent damage. A bubble wrapped envelope does not provide adequate protection for something so fragile.
This war is not about slavery. --Robert E. Lee
RE: Box (Physical Copy) Smashed on Arrival
Hi Greybriar,
Please reopen your helpdesk ticket. Meanwhile I'm already enquiring about it.
Please reopen your helpdesk ticket. Meanwhile I'm already enquiring about it.