ORIGINAL: Erik Rutins
ORIGINAL: upen
If you're going to charge a premium price you should provide a premium service. It's absolutely ridiculous that I need to send an email to support to download products I've purchased from you, for some products it's faster to find a download elsewhere than to download the copy I purchased from you for nearly $100.
That's not actually true. If you are logged into our site when you purchase, you can automatically get a new download link through our Members Club in a few seconds without having to contact anyone or request anything. Just go here:
<link to the members club I can't post>
Only if you purchase without logging in, in which case we don't know who you are, do you need to contact our Help Desk for a new download link. There is no limit on number of downloads or new download links and there is no DRM that requires you to be logged into our site to play. You can download once, archive the file and re-install as many times as you want on your own systems for your use.
Also, despite the fact that we do provide good service for our customers, I have to say frankly that if this game were sold off the back of a truck by a guy who was leaving the country tomorrow who you would never hear from again, it would still be worth the price for fans of the genre IMHO.
Regards,
- Erik
But after following that link to the members club I don't see anything that would allow me to generate a new download link or anywhere I can download my purchase directly from Matrix/Plimus/whoever. Looking at the official FAQ it states that the only way to download past purchases is to contact support, but I simply cannot believe that the only way to download things I've purchased from Matrix in the year 2013 is to email support, especially with the premium prices Matrix charges. So was this moderator telling the truth or was he mistaken and I need to file a support ticket?