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djoos5
Posts: 386
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Location: Ohio

Cannot login!

Post by djoos5 »

Trying to reach someone from Matrixgames Help...

I am able to login into the forums (obviously, as I am posting here [;)]), but I cannot login into the Members area to see my games, my cart, etc.

I have my username and password, but each time I hit the login button, it returns to the same screen with a new security code to match.

Any help would be appreciated - even if it is to direct me to where I need to find help.

Thanks!
rickier65
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Joined: Thu Apr 20, 2000 8:00 am

RE: Cannot login!

Post by rickier65 »


It may not help, but are you using the right login-password? I know mine is different for the support forum than it it for these forums.

Rick
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british exil
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RE: Cannot login!

Post by british exil »

password is often different to your forum password.

Ask for an Email, then you'll be able to enter the members section.

Mat
"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill

WitE,UV,AT,ATG,FoF,FPCRS
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djoos5
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Location: Ohio

RE: Cannot login!

Post by djoos5 »

I have both my password and login - not the same for forums - and it is not working.
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djoos5
Posts: 386
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Location: Ohio

RE: Cannot login!

Post by djoos5 »

Well, I am able to login with Chrome into the Members Area, but not with IE10. IE10 has the page out of sorts with the buttons and remember me box all out of whack.

Oh well, I will use Chrome to do my purchasing.
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british exil
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Location: Lower Saxony Germany

RE: Cannot login!

Post by british exil »

Glad you found a solution, but it is strange that you have to use a different browser.

Have fun purchasing your items.

Mat
"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill

WitE,UV,AT,ATG,FoF,FPCRS
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VPaulus
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RE: Cannot login!

Post by VPaulus »

Hi djoo5,

I'm sorry to hear that you're having issues top connect to your Matrix account via IE10.
Try to activate the compatibility view in IE10 and check if this fixes your issue:
http://windows.microsoft.com/en-us/inte ... e-10-win-7

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Perturabo
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RE: Cannot login!

Post by Perturabo »

Speaking of logging in. Firefox seems to remember the captcha instead of the password when logging in into forum.
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djoos5
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RE: Cannot login!

Post by djoos5 »

The Compatibility View did the trick! I never thought of that, thanks so much.
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