1.0.0 release not updating

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boshar
Posts: 34
Joined: Tue Apr 01, 2003 3:02 am
Location: the Netherlands

1.0.0 release not updating

Post by boshar »

The update program fails. I will include the log below. I saw a direct link tot the update in this forum and will update using the direct download.

Update.log


[11/08/2013 14:39:38] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 14:39:38] Success Display screen: Download Server Script Failed
[11/08/2013 14:39:41] Success Run client data event: Client Script
[11/08/2013 14:39:41] Notice Exit update process (Return code: 5)
[11/08/2013 14:42:36] Success Update started: C:\Matrix Games\World in Flames\update.exe
[11/08/2013 14:42:36] Notice Update engine version: 3.0.0.0
[11/08/2013 14:42:36] Notice Product: World in Flames, version %ProductVer%
[11/08/2013 14:42:36] Success Language set: Primary = 9, Secondary = 1
[11/08/2013 14:42:36] Success Include script: _TU20_Global_Functions.lua
[11/08/2013 14:42:36] Success Display screen: Welcome
[11/08/2013 14:42:38] Success Display screen: Download Server Script
[11/08/2013 14:42:41] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[11/08/2013 14:42:41] Error De server heeft uitgebreide informatie teruggestuurd.
(3618)
[11/08/2013 14:42:41] Error Server Returned Extended Information: 200 Type set to I
200 PORT command successful
213 6240
425 Unable to build data connection: Connection refused
(0)
[11/08/2013 14:42:41] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 14:42:41] Success Display screen: Download Server Script Failed
[11/08/2013 14:42:44] Success Run client data event: Client Script
[11/08/2013 14:42:44] Notice Exit update process (Return code: 5)
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Mundy
Posts: 2867
Joined: Wed Jun 26, 2002 6:12 am
Location: Neenah

RE: 1.0.0 release not updating

Post by Mundy »

You could go get the patch manually and run it.
 
http://www.matrixgames.com/products/latestdownloads.asp
 
Ed-
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Snydly
Posts: 46
Joined: Wed Oct 04, 2006 3:48 am

RE: 1.0.0 release not updating

Post by Snydly »

Thanks for the tip ... yeah last night it wouldn't update for me as well. The manual patch fixed the issue. Now if I could just learn to not be toooooo hasty on the first turn of Barbarossa ... and get all my best armor flipped on first turn ... grrrr [:@]
Looking forward to playing my favorite board game WIF on the computer.
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Erik Rutins
Posts: 39324
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: 1.0.0 release not updating

Post by Erik Rutins »

Hi Boshar and Snydly,

Were you trying to update from the released 1.00 or from the Essen Early Access release? What operating systems are you running and do you have any security/firewall software that might interfere with the automatic updates check? Did you see a request from Windows Firewall to allow the updater to run?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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boshar
Posts: 34
Joined: Tue Apr 01, 2003 3:02 am
Location: the Netherlands

RE: 1.0.0 release not updating

Post by boshar »

Hi Erik,

I tried to update from the regular 7 november version. My OS situation is complicated. Im running Windows 7 Professional but its in a VM (using Parallels) on my iMac running OS X 10.9 Mavericks. I just did a little test and disabled the firewall in Windows and on the Mac but the update program failed again. I'll add the error log below.


[11/08/2013 21:54:08] Success Update started: C:\Matrix Games\World in Flames\update.exe
[11/08/2013 21:54:08] Notice Update engine version: 3.0.0.0
[11/08/2013 21:54:08] Notice Product: World in Flames, version %ProductVer%
[11/08/2013 21:54:08] Success Language set: Primary = 9, Secondary = 1
[11/08/2013 21:54:08] Success Include script: _TU20_Global_Functions.lua
[11/08/2013 21:54:08] Success Display screen: Welcome
[11/08/2013 21:54:10] Success Display screen: Download Server Script
[11/08/2013 21:54:13] Error An error occurred when trying to download the server file. Server ID: TrueUpdate Server 1 : An error occurred when trying to open the FTP file. (3618)
[11/08/2013 21:54:13] Error De server heeft uitgebreide informatie teruggestuurd.
(3618)
[11/08/2013 21:54:13] Error Server Returned Extended Information: 200 Type set to I
200 PORT command successful
213 6240
425 Unable to build data connection: Connection refused
(0)
[11/08/2013 21:54:13] Error Script: Download Server Script > On Start, Line 114 (3618)
[11/08/2013 21:54:13] Success Display screen: Download Server Script Failed
[11/08/2013 21:54:17] Success Run client data event: Client Script
[11/08/2013 21:54:17] Notice Exit update process (Return code: 5)
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