Lobby Serial Number

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Stefano
Posts: 1
Joined: Sun Apr 10, 2005 9:51 am

Lobby Serial Number

Post by Stefano »

Dear Steve, I'm not anymore able to enter in the multiplayers Lobby, everytime I receive a request to input my serial number.
I input it but the system doesn't work and I receive another message "Unknown Command failed. Unknown error.

Please help me to fix this issue, many thanks.

Stefano
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SteveMcClaire
Posts: 4302
Joined: Mon Nov 19, 2007 9:31 pm

RE: Lobby Serial Number

Post by SteveMcClaire »

Hi Stefano,

I just double-checked and this seems to be working normally. It's possible there was a problem with the server-side, so please re-try this if you haven't already.

The serial number should be 16 digits, in the format "####-####-####-####". The '-' are important. If you're still having an issue with this please contact Matrix Games support to have them check the serial number.

Steve
kojusoki1
Posts: 232
Joined: Tue Jan 06, 2009 8:44 am

RE: Lobby Serial Number

Post by kojusoki1 »

Hi Steve
Is the lobby down again? I get the message: Unknown Command failed. Unknown error.
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