SOW Brandy Station Serial # Registration

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Willard
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SOW Brandy Station Serial # Registration

Post by Willard »

Hi -

I purchased SOW Brandy Station and I am having trouble registering my serial number with Matrix as I have with all my previous purchases. When I attempt to do so, I get an error message saying the key is already used.
I have my confirmation emails and purchase receipt.
I attempted to post a message through the helpdesk ticket and it would not let me post anything.
Any assistance would be appreciated.

Regards,

Willard
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budd
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RE: SOW Brandy Station Serial # Registration

Post by budd »

Hmmm if i'm signed into the members area when i purchase, it registers my game automatically. Check your game list to be sure its not there already.
Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.
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Willard
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RE: SOW Brandy Station Serial # Registration

Post by Willard »

Checked my registered games and it doesn't show up.
It won't let me register the game either.
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budd
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RE: SOW Brandy Station Serial # Registration

Post by budd »

well it was a thought. Guess it's support ticket time.
Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.
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Willard
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Joined: Sat Feb 07, 2004 8:42 pm
Location: Up the Nung river past Do Lung bridge...
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RE: SOW Brandy Station Serial # Registration

Post by Willard »

Can a mod or Matrix representative please contact me?
I have tried to fill out the help ticket but it will not let me enter any text and submit the help request.
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VPaulus
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RE: SOW Brandy Station Serial # Registration

Post by VPaulus »

Hi Willard,

Are you using IE9 or IE10? Please try turning the IE compatibility mode on. This usually fixes the entering text error.
http://windows.microsoft.com/en-us/inte ... w#ie=ie-10

Regarding the registration issue we are investigating it and hopefully we will have a fix soon.

I'll come back here as soon as I hear something from our admins.
Our apologies for all the inconveniences.
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Andrew Loveridge
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RE: SOW Brandy Station Serial # Registration

Post by Andrew Loveridge »

What browser are you using? Have you tried using a different web browser?
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Willard
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RE: SOW Brandy Station Serial # Registration

Post by Willard »

Thanks for the help. Still unable to register the serial # but I was able to send a helpdesk submission with the recommended changes.
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VPaulus
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RE: SOW Brandy Station Serial # Registration

Post by VPaulus »

Probably the serial registration issue will only be fixed during Monday.
GBS
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RE: SOW Brandy Station Serial # Registration

Post by GBS »

I now have this exact same issue. Using Google Chrome browser.
"It is well War is so terrible lest we grow fond of it." -
R. E. Lee

"War..god help me, I love it so." - G. Patton
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VPaulus
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RE: SOW Brandy Station Serial # Registration

Post by VPaulus »

Our web admins are still trying to fix it.
Apologies for any inconvenience.
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VPaulus
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RE: SOW Brandy Station Serial # Registration

Post by VPaulus »

Apologies for the delay, but the issue with the registration is finally fixed.
You can now register your games now.
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