Cant Get Help Getting Help

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joliverlay
Posts: 642
Joined: Tue Jan 28, 2003 5:12 am

Cant Get Help Getting Help

Post by joliverlay »

1. I am getting billed for items I only look at in your store. This has happened before. I want to fix the problem.
I
2. I can't use your help desk after logging in because it says I need to enter a title and topics, which I do.

Give me a phone number or email address where I can communicate with you. I have an old email address from Eric when this happened before. I will try it. The help ticket system does not accept input from me. I have no means of reporting issues except the form, which is the only means of communication with you that seems to work.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Cant Get Help Getting Help

Post by VPaulus »

Regarding your second issue, if you're using IE9 or IE10 please turn the compatibility mode.
http://windows.microsoft.com/en-us/inte ... w#ie=ie-10

You can also try using a different Internet browser or just write a email to storesupport[at]matrixgames.com.
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IainMcNeil
Posts: 2784
Joined: Tue Oct 26, 2004 10:01 am
Location: London
Contact:

RE: Cant Get Help Getting Help

Post by IainMcNeil »

You can also just mail support@matrixgames.com if you have trouble with the help desk.
Iain McNeil
Director
Matrix Games
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