Do you check your help desk?

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Zenus
Posts: 3
Joined: Thu Jan 17, 2002 10:00 am

Do you check your help desk?

Post by Zenus »

I called your phone number on Monday and left a message on the help desk on Tuesday. It's now Thursday and I haven't gotten anything except a message telling me that I shouldn't send mail to matrix games, but to use the help desk. I assume the message about using the help desk was supposed to be a "Thank you for using the help desk, a real person will talk to you soon." message, but maybe not. Before I start throwing stones, I'll let you try to figure out your problems, but this is getting a little frustrating. <img src="mad.gif" border="0"> If you can't figure out my help desk account from my email address, then ask for it.
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Paul Vebber
Posts: 5342
Joined: Wed Mar 29, 2000 4:00 pm
Location: Portsmouth RI
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Post by Paul Vebber »

THe help desk is for problems that can't be resolved via the forum. As far as I know there is no phone number to the help desk. IF you have problems the course of action is:

If its regarding an order use teh help desk and Danial Heath should help you out shortly. If its a problem with playing a game then ask on the forum first and then if requested move it to the help desk.

The help desk is for order problems where confidential info needs to be exchanged (order numbers and such) game help must be requested through the forums.
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