Plimus not cooperating...

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rmielech
Posts: 98
Joined: Fri Oct 08, 2004 11:05 pm

Plimus not cooperating...

Post by rmielech »

Can't get through to buy the new release.
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Andrew Loveridge
Posts: 538
Joined: Mon Jul 20, 2009 1:47 pm

RE: Plimus not cooperating...

Post by Andrew Loveridge »

Could you explain in more detail what is happening?  What errors are occurring, and any messages you are receiving? 
rmielech
Posts: 98
Joined: Fri Oct 08, 2004 11:05 pm

RE: Plimus not cooperating...

Post by rmielech »

Firefox can't establish a connection to the server at plimus.matrixgames.com.

This is after trying to pay with Paypal.
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Andrew Loveridge
Posts: 538
Joined: Mon Jul 20, 2009 1:47 pm

RE: Plimus not cooperating...

Post by Andrew Loveridge »

We are looking into this, if you are able to use a different payment method, please try that.

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Erik Rutins
Posts: 39324
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Plimus not cooperating...

Post by Erik Rutins »

Can you please contact me with your e-mail address and we will follow-up to investigate this further. You can reach me at erikr@matrixgames.com.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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rmielech
Posts: 98
Joined: Fri Oct 08, 2004 11:05 pm

RE: Plimus not cooperating...

Post by rmielech »

Credit card works but Paypal doesn't.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Plimus not cooperating...

Post by VPaulus »

Today, I've bought DLC42 with Paypal. No issues.
rmielech
Posts: 98
Joined: Fri Oct 08, 2004 11:05 pm

RE: Plimus not cooperating...

Post by rmielech »

ORIGINAL: VPaulus

Today, I've bought DLC42 with Paypal. No issues.

I don't think Paypal is a one size fits all everywhere. You can have some local or regional problems depending on the chain of connection. I wasn't doing anything different than I've done successfully many other times trying to buy through them.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Plimus not cooperating...

Post by VPaulus »

Sure.
Von Hob
Posts: 3
Joined: Wed Feb 01, 2012 9:26 am

RE: Plimus not cooperating...

Post by Von Hob »

I'm a real fan of the series, but unable to buy the downloads as Plimus have rejected my credit card - "Inconsistent contact / billing info" with no explanation. All the details are correct. Tried to order 39,40,41,&42 with Phone payment, Plimus couldn't find the order either.

Guys, you need to give Plimus a good kick as it shouldn't be this difficult to spend money online these days.

I've tried, credit card, phone, not got a paypal account. Any suggestions how to pay?
floyd17
Posts: 91
Joined: Sat Dec 22, 2001 10:00 am
Location: Ellicott, Colorado

RE: Plimus not cooperating...

Post by floyd17 »

I purchased Panzer Corps Grand Campaign 42 - Physical with free download. Plimus charged my credit card but would not allowa download. I have notified help desk, but this the second time that this company (Plimus) has done this. The first time was with Panzer Corps Grand Campaign 41.
Von Hob
Posts: 3
Joined: Wed Feb 01, 2012 9:26 am

RE: Plimus not cooperating...

Post by Von Hob »

I suspect that the issue is something to do with me being in the UK and not the USA. I've got another order #3 waiting for approval from Plimus now, will let you know how I get on!

I really wanted to play this tonight, but it's not looking too likely.
Von Hob
Posts: 3
Joined: Wed Feb 01, 2012 9:26 am

RE: Plimus not cooperating...

Post by Von Hob »

Just got a call from the guy at Plimus, so apart from an embarrasing enquiry as to my age (45!), I'm downloading now and off to Poland tonight to meat the locals in my Panzer.

See you all there.
leorej
Posts: 2
Joined: Thu Feb 02, 2012 7:33 am

RE: Plimus not cooperating...

Post by leorej »

Hi,

Leore from Plimus here.

Sorry to hear you're having issues with your download links.

Can you email me directly at leorej@plimus.com, so I can help resolve this?

If you can send me your Order ID, it would be great.

Thanks,
Leore
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IainMcNeil
Posts: 2784
Joined: Tue Oct 26, 2004 10:01 am
Location: London
Contact:

RE: Plimus not cooperating...

Post by IainMcNeil »

In case anyone was wondering, yes this is Leore from Plimus so dont be concerned it is a phising message.
Iain McNeil
Director
Matrix Games
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