SHOULD IT BE THIS SLOW?
Moderator: Vic
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
SHOULD IT BE THIS SLOW?
I purchased the sownload about 15 minutes ago. I clicked on the download link and and selected save. it has been at least 10 minutes and it is still at zero percent downloaded. I am at work at a government facility and we have an extremely fast network. At this rate I will have to put the game in my will so my kids can play it.
Is Matrix having download problems?
Is Matrix having download problems?
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
RE: SHOULD IT BE THIS SLOW?
Hmmm, restrictions by your IT Department on downloads? Proxy issue? Firewall issue?
Tac2i (formerly webizen)
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
I am the I.T. Department. Now I clicked cancel and now I am getting this message
"Cannot download
This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. "
"Cannot download
This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. "
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
- Andrew Loveridge
- Posts: 538
- Joined: Mon Jul 20, 2009 1:47 pm
RE: SHOULD IT BE THIS SLOW?
Not sure why it was stalled, it should only take about 6 min on a high speed connection. Post your order number and I will investigate, and re-activate your download link.
Best Regards,
Andrew
Best Regards,
Andrew
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
Hi. Here is my order number...58384462.
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
RE: SHOULD IT BE THIS SLOW?
I'm downloading from Afghanistan, so far it's been fairly fast.
AMD 5800X 8 core 3.8 GHz
Gigabyte X470 Aorus Gaming 7 Wifi (F63d Bios)
32 GB G-Skill DDR4 3200
MSI Gaming X Trio RX 6950 XT 16GB
Dell S2721DGF 2560x1440 165Hz
Dell S2719DGF 2560x1440 144Hz
Samsung 870 EVO 1TB M.2 NVMe drive
Win 11 Pro
Gigabyte X470 Aorus Gaming 7 Wifi (F63d Bios)
32 GB G-Skill DDR4 3200
MSI Gaming X Trio RX 6950 XT 16GB
Dell S2721DGF 2560x1440 165Hz
Dell S2719DGF 2560x1440 144Hz
Samsung 870 EVO 1TB M.2 NVMe drive
Win 11 Pro
RE: SHOULD IT BE THIS SLOW?
I had the same problem and got the same result. Cannot download.
My order number is 58380998.
When I looked up problems in the Helpdesk section it said that to download I should
TURN OFF ANTI-VIRUS SOFTWARE AND ALL FIREWALL SOFTWARE.
Are you insane? No one should have to do this to download anything at any time.
My order number is 58380998.
When I looked up problems in the Helpdesk section it said that to download I should
TURN OFF ANTI-VIRUS SOFTWARE AND ALL FIREWALL SOFTWARE.
Are you insane? No one should have to do this to download anything at any time.
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
Any update when you can reset whatever you need to reset and I can download the application?
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
- Andrew Loveridge
- Posts: 538
- Joined: Mon Jul 20, 2009 1:47 pm
RE: SHOULD IT BE THIS SLOW?
I have reactivated both links.
The downloads links should have been active for 14 days and ten attempts, this has been fixed for this release.
Let me know if there are any other issues.
Best Regards,
Andrew
The downloads links should have been active for 14 days and ten attempts, this has been fixed for this release.
Let me know if there are any other issues.
Best Regards,
Andrew
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
it is getting worse.link doesn't work. And when I click on it kicks me out of my email.
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
RE: SHOULD IT BE THIS SLOW?
Downloaded last night and it was fast, no problems. Installation took a while.
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
What a hassle for a damn game. Sorry, but I have no patience for this stuff. I just forwarded the GMAIL email with the link in it to my agency account. We use Outlook. I was able to start the download from there. JEEZE.
Anyway, thanks.
Anyway, thanks.
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....
No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
RE: SHOULD IT BE THIS SLOW?
Sorry to hear of your troubles. Being an IT guy you know that sometimes downloads can get corrupted. Anyway, hope that either you get the game installed/working or that you get the refund you requested.
ORIGINAL: MemoryLeak
I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....
No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
Tac2i (formerly webizen)
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
That's true. Packet corruption or loss is a possibility. I don't know why all of the corrupt files would have the extension "png. "
You'd think there would be some kind of checksum to allow verification of the data.
In any case i will try it one more time, but lets keep in mind the definition for insanity...
You'd think there would be some kind of checksum to allow verification of the data.
In any case i will try it one more time, but lets keep in mind the definition for insanity...
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
- Erik Rutins
- Posts: 39324
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: SHOULD IT BE THIS SLOW?
Hi Memoryleak,
It sounds like there's a problem with your connection to our servers. Please see the advice here as well. A download manager may help. A different browser or downloading at a different time may also help.
http://www.matrixgames.com/support/faq.asp?id=11
The file on our server is fine and we do have plenty of bandwidth here.
Regards,
- Erik
It sounds like there's a problem with your connection to our servers. Please see the advice here as well. A download manager may help. A different browser or downloading at a different time may also help.
http://www.matrixgames.com/support/faq.asp?id=11
The file on our server is fine and we do have plenty of bandwidth here.
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
Thank you Erik. i am going to try it. I'm 62 and I don't have as much tolerance as I use to. I will let you know how it goes.
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973
- Erik Rutins
- Posts: 39324
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: SHOULD IT BE THIS SLOW?
I understand and I hope it works fine for you today! Please keep us posted. We can also try sending you a separate static link if all else fails.
Regards,
- Erik
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: SHOULD IT BE THIS SLOW?
PNG stands for Portable Network Graphics, short for the graphic files Vic included in the game. Don't know why they should be corrupted, sure sucks. Hope you get things sorted out.
- MemoryLeak
- Posts: 507
- Joined: Mon Dec 04, 2000 10:00 am
- Location: Woodland, CA USA
RE: SHOULD IT BE THIS SLOW?
OKAY...I forwarded the download link from my GMAIL account over to my Outlook account, disabled Symantec Endpoint Protection, downloaded it a second time, installed on a different computer, and it "worked", sort of. Since I don't know the game I was clicking around on the map, changing screens, looking at graphs and... it locked up. Oh well...
I am putting the computer down and backing away slowly... Maybe tomorrow....
I am putting the computer down and backing away slowly... Maybe tomorrow....
If you want to make GOD laugh, tell him your future plans
USS Long Beach CGN-9
RM2 1969-1973
USS Long Beach CGN-9
RM2 1969-1973