SHOULD IT BE THIS SLOW?

Post bug reports and ask for tech support here. Post any Community Site Requests here as well.

Moderator: Vic

User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

I purchased the sownload about 15 minutes ago. I clicked on the download link and and selected save. it has been at least 10 minutes and it is still at zero percent downloaded. I am at work at a government facility and we have an extremely fast network. At this rate I will have to put the game in my will so my kids can play it.
Is Matrix having download problems?
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Tac2i
Posts: 2078
Joined: Tue Apr 12, 2005 5:57 pm
Location: WV USA

RE: SHOULD IT BE THIS SLOW?

Post by Tac2i »

Hmmm, restrictions by your IT Department on downloads? Proxy issue? Firewall issue?
Tac2i (formerly webizen)
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

I am the I.T. Department. Now I clicked cancel and now I am getting this message

"Cannot download


This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. "

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Andrew Loveridge
Posts: 538
Joined: Mon Jul 20, 2009 1:47 pm

RE: SHOULD IT BE THIS SLOW?

Post by Andrew Loveridge »

Not sure why it was stalled, it should only take about 6 min on a high speed connection.  Post your order number and I will investigate, and re-activate your download link.

Best Regards,
Andrew
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

Hi. Here is my order number...58384462.
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
hadberz
Posts: 1781
Joined: Thu May 11, 2000 8:00 am
Location: Moncks Corner, SC

RE: SHOULD IT BE THIS SLOW?

Post by hadberz »

I'm downloading from Afghanistan, so far it's been fairly fast. 
AMD 5800X 8 core 3.8 GHz
Gigabyte X470 Aorus Gaming 7 Wifi (F63d Bios)
32 GB G-Skill DDR4 3200
MSI Gaming X Trio RX 6950 XT 16GB
Dell S2721DGF 2560x1440 165Hz
Dell S2719DGF 2560x1440 144Hz
Samsung 870 EVO 1TB M.2 NVMe drive
Win 11 Pro
Husker50
Posts: 10
Joined: Sun Apr 24, 2005 12:31 am

RE: SHOULD IT BE THIS SLOW?

Post by Husker50 »

I had the same problem and got the same result. Cannot download.
My order number is 58380998.
When I looked up problems in the Helpdesk section it said that to download I should
TURN OFF ANTI-VIRUS SOFTWARE AND ALL FIREWALL SOFTWARE.
Are you insane? No one should have to do this to download anything at any time.
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

Any update when you can reset whatever you need to reset and I can download the application?
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Andrew Loveridge
Posts: 538
Joined: Mon Jul 20, 2009 1:47 pm

RE: SHOULD IT BE THIS SLOW?

Post by Andrew Loveridge »

I have reactivated both links. 
The downloads links should have been active for 14 days and ten attempts, this has been fixed for this release. 
Let me know if there are any other issues.

Best Regards,
Andrew
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

it is getting worse.link doesn't work. And when I click on it kicks me out of my email.
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
Johnus
Posts: 615
Joined: Thu May 23, 2002 6:40 am

RE: SHOULD IT BE THIS SLOW?

Post by Johnus »

Downloaded last night and it was fast, no problems. Installation took a while.
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

What a hassle for a damn game. Sorry, but I have no patience for this stuff. I just forwarded the GMAIL email with the link in it to my agency account. We use Outlook. I was able to start the download from there. JEEZE.

Anyway, thanks.
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....

No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Tac2i
Posts: 2078
Joined: Tue Apr 12, 2005 5:57 pm
Location: WV USA

RE: SHOULD IT BE THIS SLOW?

Post by Tac2i »

Sorry to hear of your troubles. Being an IT guy you know that sometimes downloads can get corrupted. Anyway, hope that either you get the game installed/working or that you get the refund you requested.
ORIGINAL: MemoryLeak

I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....

No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?
Tac2i (formerly webizen)
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

That's true. Packet corruption or loss is a possibility. I don't know why all of the corrupt files would have the extension "png. "
You'd think there would be some kind of checksum to allow verification of the data.

In any case i will try it one more time, but lets keep in mind the definition for insanity...
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Erik Rutins
Posts: 39324
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: SHOULD IT BE THIS SLOW?

Post by Erik Rutins »

Hi Memoryleak,

It sounds like there's a problem with your connection to our servers. Please see the advice here as well. A download manager may help. A different browser or downloading at a different time may also help.

http://www.matrixgames.com/support/faq.asp?id=11

The file on our server is fine and we do have plenty of bandwidth here.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

Thank you Erik. i am going to try it. I'm 62 and I don't have as much tolerance as I use to. I will let you know how it goes.
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
User avatar
Erik Rutins
Posts: 39324
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: SHOULD IT BE THIS SLOW?

Post by Erik Rutins »

I understand and I hope it works fine for you today! Please keep us posted. We can also try sending you a separate static link if all else fails.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Josh
Posts: 2568
Joined: Tue May 09, 2000 8:00 am
Location: Leeuwarden, Netherlands

RE: SHOULD IT BE THIS SLOW?

Post by Josh »

PNG stands for Portable Network Graphics, short for the graphic files Vic included in the game. Don't know why they should be corrupted, sure sucks. Hope you get things sorted out.
User avatar
MemoryLeak
Posts: 507
Joined: Mon Dec 04, 2000 10:00 am
Location: Woodland, CA USA

RE: SHOULD IT BE THIS SLOW?

Post by MemoryLeak »

OKAY...I forwarded the download link from my GMAIL account over to my Outlook account, disabled Symantec Endpoint Protection, downloaded it a second time, installed on a different computer, and it "worked", sort of. Since I don't know the game I was clicking around on the map, changing screens, looking at graphs and... it locked up. Oh well...

I am putting the computer down and backing away slowly... Maybe tomorrow....
If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973
Post Reply

Return to “Advanced Tactics Support”