$25 Discount question

[rjantzi]

I submitted my requested for the $25 discount code a few days ago and haven't rec'd a reply yet. Is that normal? Should I re-submit my request?

[TonyE]

No idea (sorry). Considering the holiday season it may be understandable but I'd try submitting the request once more and hopefully you'll get a response by Tuesday.

[rjantzi]

Thanks Tony, much appreciated. I'll re-submit the request and see what happens.

[rjantzi]

It's been about a week since I resubmitted my information and I haven't received any reply. Suggestions?

[JRyan]

Mine gave it to me right away, there must be a glitch. I had to use another serial for it to work. My ANW one did not but my HCE did.

[rjantzi]

Thanks for the quick reply. Unfortunately I only have the one serial number (just HCE). Maybe somebody from Matrix could offer a suggestion as to what I should try.

[michaelm75au]

I submitted a request for the upgrade discount yesterday, and 24 hours later still haven't heard.

I was anxious to get the UE version as I need to re-install my ANW version.

[EWCS]

Mine was given during my initial transaction..

[Erik Rutins]

Hi Michaelm,

Have you already checked spam filters and such to make sure it didn't end up there?

It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.

Regards,

- Erik

[michaelm75au]

ORIGINAL: Erik Rutins

Hi Michaelm,

Have you already checked spam filters and such to make sure it didn't end up there?

It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.

Regards,

- Erik

Nothing in spam box. Always check that anyway.

I tried it again and it gave me the promo code, as well as mailed it.
The first attempt must not have connected properly to the automatic lookup process.

Thanks

[rjantzi]

Hi, I tried to resubmit again last week, (I think this was the 3rd time) and I got my response within seconds [:)]
Don't know what changed but I'm happy to get the promo code. Thanks to all that offered their suggestions.

[Spearfish]

Hi, guys.

I bought Harpoon 3 ANW game in the previous Matrix on-line shop. Now it seems my Member Club Account does not exist on new Matrix website. If I wanted to buy Ultimate Edition game-pack where I should ask for discount code?

[Erik Rutins]

Please contact our Help Desk - we should be able to find your old account for you.

Regards,

- Erik