Airborne assault was not correctly installed, please re-install
Moderator: Arjuna
-
- Posts: 2
- Joined: Wed Dec 15, 2010 4:03 pm
RE: Airborne assault was not correctly installed, please re-install
Hi Dave, I emailed you directly and also logged the problem with Support, but I haven't received an email with the link.
Thanks
Simon
Thanks
Simon
RE: Airborne assault was not correctly installed, please re-install
Thanks Dave, but I didn't receive an email with the download link.
RE: Airborne assault was not correctly installed, please re-install
I have not recieved an e-mail with the new link and I have the same problem
- Erik Rutins
- Posts: 39325
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Airborne assault was not correctly installed, please re-install
Hi guys,
I'm not sure what went wrong here, but we will set it right today. Our apologies, as far as I understood, the new links and e-mails were sent out.
Regards,
- Erik
I'm not sure what went wrong here, but we will set it right today. Our apologies, as far as I understood, the new links and e-mails were sent out.
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Airborne assault was not correctly installed, please re-install
I still can't get to the download page to get the updated HttR install download..I've registered my seriel number ...but when I go to download it wants me to rebuy the game thru paypal or credit card..and go though the checkout again..when I go thru the members option it gives me just a few downloads to change graphics..I've purchased and am having no issues with both Bulge and Aegean..but can't play HttR.
RE: Airborne assault was not correctly installed, please re-install
Still no resolution on this, no download link to the working installer for HTTR! I've been checking my mail regularly, and scouring the spam/junk folder just in case, but I've seen nothing.
Is the problem getting a link from Plimus?
Is the problem getting a link from Plimus?
RE: Airborne assault was not correctly installed, please re-install
Was the link supposed to come from plimus because I had received an email from them a few days ago but it was an HTTR order information reminder?
RE: Airborne assault was not correctly installed, please re-install
Based on my purchases recently, the mail with the download link should come from storesales@matrixgames.com
But the download link itself will be in the form of:
http://www.plimus.com/jsp/dlapp.jsp?ref ... XXXXXXXXXX
Where the X's represent a product or user code reference.
But the download link itself will be in the form of:
http://www.plimus.com/jsp/dlapp.jsp?ref ... XXXXXXXXXX
Where the X's represent a product or user code reference.
RE: Airborne assault was not correctly installed, please re-install
I've asked Erik to ensure you get your notifications.
RE: Airborne assault was not correctly installed, please re-install
ORIGINAL: Arjuna
I've asked Erik to ensure you get your notifications.
Thanks Dave, I'm sorry to keep harping on about it. Its only because I'm keen to play the game. I have nothing but praise to say about all of Panthergames titles.
- Erik Rutins
- Posts: 39325
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Airborne assault was not correctly installed, please re-install
Hi Everyone,
Apologies from us on the delays here. It seems this slipped through the cracks over the holidays. We all thought it had been handled after we fixed the file and confirmed the contact list of affected customers, but somehow it was not handled. I just spoke with the store again today and have been assured that all affected customers will get new download links today and that any bad physical copies will be replaced ASAP. Please let me know if you have not received an e-mail by tomorrow morning US Pacific Time. You can reach me at erikr@matrixgames.com
Regards,
- Erik
Apologies from us on the delays here. It seems this slipped through the cracks over the holidays. We all thought it had been handled after we fixed the file and confirmed the contact list of affected customers, but somehow it was not handled. I just spoke with the store again today and have been assured that all affected customers will get new download links today and that any bad physical copies will be replaced ASAP. Please let me know if you have not received an e-mail by tomorrow morning US Pacific Time. You can reach me at erikr@matrixgames.com
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- Erik Rutins
- Posts: 39325
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Airborne assault was not correctly installed, please re-install
Hi Everyone,
I've been told the updated e-mails with new download links to the fixed installer have all been sent out. If you have not received one, please let me know.
Regards,
- Erik
I've been told the updated e-mails with new download links to the fixed installer have all been sent out. If you have not received one, please let me know.
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Airborne assault was not correctly installed, please re-install
I haven't received one Erik.
RE: Airborne assault was not correctly installed, please re-install
I haven't received one either..I did receive an email from Plimus for the shipment of Tin Soldiers, that I ordered yesterday..so I know they're not totally incompetent..
RE: Airborne assault was not correctly installed, please re-install
I got the download link. But when I clicked on it I was redirected to this:
This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.Please contact the manufacturer of the product for support.
Please help! I keep on clicking on it but the same thing happens.
This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.Please contact the manufacturer of the product for support.
Please help! I keep on clicking on it but the same thing happens.
RE: Airborne assault was not correctly installed, please re-install
... and I only received the link under an hour ago.
-
- Posts: 2
- Joined: Wed Dec 15, 2010 4:03 pm
RE: Airborne assault was not correctly installed, please re-install
Hi Erik,
I got an email with an outdated link too....
Thanks
Simon
I got an email with an outdated link too....
Thanks
Simon
RE: Airborne assault was not correctly installed, please re-install
The link is working now
Thanks for everything.
Thanks for everything.
RE: Airborne assault was not correctly installed, please re-install
Once the link was reset, I was able to download the new installer and now I have the game installed and I can play!!
Thanks very much to Dave and Erik for their help in sorting this problem out!
Appreciated.
Thanks very much to Dave and Erik for their help in sorting this problem out!
Appreciated.
- Erik Rutins
- Posts: 39325
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Airborne assault was not correctly installed, please re-install
Hopefully once the links were reset they started working for everyone. If you still have an issue after the link reset, please let me know. Apologies again that this took so long and thank you everyone for your patience.
Regards,
- Erik
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.