Airborne assault was not correctly installed, please re-install

[unleashed]

Hi.

I bought the digital download of Airborne Assault: Highway to the Reich. After installing it I tried to start it up and got the message: Airborne Assault was not correctly installed, please re-install.

I re-installed it and the same thing happened. I downloaded the game again and still had the same problem. I also ran a dxdiag report and no problems were found.

Any help would be greatly appreciated because I'm really looking forward to playing the game.

[Arjuna]

Can you please email me your DXDiag report to support[at]panthergames[dot]com.

Can you also email me the file size of your installer?

If you haven't done so already can you please disable all anti-virus before reinstalling.

Let me know how this goes.

[spelk]

Dave, I've just bought Highway to the Reich and after installation am having the same trouble as the original poster.

Error message

Airborne Assault HTTR
Airborne Assault was not correctly installed, please re-install

The size of the EXE installer downloaded from Matrix/Plimus:
HighwayToTheReich-SetupReleaseDR-v160.exe 323207910

My information

System Information
------------------
Time of this report: 12/14/2010, 23:09:10
Machine name: XXXXXXX
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DXP051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) D CPU 3.40GHz (2 CPUs)
Memory: 3582MB RAM
Page File: 875MB used, 6123MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode


------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'West Front' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_00000000&REV_A2
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.6089 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/8/2010 08:30:00, 6358784 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/8/2010 08:30:00, 9587776 bytes
Device Identifier: {D7B71E3E-4554-11CF-7974-0C2003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x00000000
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10121102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0621 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2007 09:06:26, 1174528 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 65, 64
Static/Strm HW 3D Bufs: 65, 64
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0621 (English)
Driver Attributes: Final Retail
Date and Size: 11/21/2007 09:06:26, 1174528 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Sound Blaster X-Fi Xtreme Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SoundFont Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

I've got both COTA and BFTB installed and they worked fine. Wanted to complete the set.

Hope you can help.

[Arjuna]

Looks like a few people are having problems. I've gone through the usual troubleshooting procedures with two customers now already to no avail. I have asked Matrix to give me access to the installer so I can check it out and see if it's corrupt. Stay tuned.

[spelk]

Thanks for taking time to look into this Dave, much appreciated. Heres hoping the Matrix folks won't take too long in getting back to you

[unleashed]

Ditto. Much appreciated.

[spelk]

Dave, any news on progress with Matrix regarding the HTTR installation files?

I've raised the issue under the Matrix helpdesk, but I'm getting standard help info there (re-download file, turn off AV/Firewall, install under Administrator account etc).. I've been through several permutations of installation scenarios, including re-downloads, on several machines with different hardware/software configurations and none of them will install a playable version of the game.

All permutations result in the "Airborne Assault was not correctly installed, please re-install" error message.

[Arjuna]

Erik advised me on Friday that they would test the latest HTTR download installer and get back to me. I haven't heard anything yet. I imagine I will do so early this coming week. ( It's already Monday here! )

[unleashed]

Arjuna, have you been contacted with regards to this issue? Sorry for bringing it up again but it's getting frustrating. Thanks.

[spelk]

I was told by Matrix support that the issue was being worked on, and it would be announced on the main page once it is released.

I presume this would be a new installer or a patch for the current installer. I asked if they thought it would be up before Christmas, and they couldn't tell me either way.

I guess we just have to wait. I suppose with it being such an old title, it might not receive priority attention, but its a bit off that the game is still being sold with an installer that just doesn't seem to work.

[unleashed]

Thanks spelk. If a product that customers are paying for turns out to be defective then it should receive top priority.

[spelk]

I guess its time to wonder if the installer is going to be fixed before 2011! [:(]

[simovitch]

Bumping this. I hope it get's worket out.

[spelk]

Thought I'd bump this problem, not sure when the Matrix folks get back from the Holidays, but I'm sure theres one or two other customers itching to play this game as I am.

[Arjuna]

I've sent Erik a follow up email today. I'll chase him up again in a couple of days if he hasn't got back to me before then.

[Arjuna]

Just got an OUt of the Office reply from Erik's mailbox. He's back at work on the 4th. I'll follow up then.

[spelk]

Thanks for the info Dave. Happy New Year!

[Arjuna]

Erik emailed me to say that Andrew "found a problem with the download version on the store, the same day that I said we would test it. The store version was replaced, re-tested and new download links and notifications were sent out to the eight customers that we determined could have been affected by the issue."

If you haven't received an email with the new link, please get back to me here.

[spelk]

Dave, I've yet to receive a mail with a new download link in it. I've also replied to Erik about the issue.

[Arjuna]

spelk,

Thanks for confirming that. I will specifically mention it to Erik.