pending plimus review?

[dalejr33]

Finally got around to ordering and now it's pending review, how would one go about fixing that?

[Erik Rutins]

Hi Dalejr33,

Just e-mail me with your order info at erikr@matrixgames.com please.

Regards,

- Erik

[dalejr33]

Erik, I emailed you about an hour ago, did you get it?

[Erik Rutins]

Hi Dale,

Yes, I've asked the store to clear your order ASAP. I expect it to be cleared shortly based on past experience so far.

Regards,

- Erik

[dalejr33]

another hour, still nothing, the charge has already shown up on my card though.

[Erik Rutins]

Hi Dale,

I just sent the request to the store again, hang in there. Worst case scenario, it will be cleared by morning, but usually this review goes much faster.

Regards,

- Erik

[dalejr33]

6 hours of refreshing and waiting later, still under "review", this is ridiculous

[dalejr33]

i guess 7 hours was enough, finally went through.

[Erik Rutins]

Hi Dalejr33,

I'm sorry it took so long. During normal business hours I could have cleared it much more quickly. FYI, the reason it went to review at all is that you had previously tried to place orders with several different names and e-mail addresses that didn't seem valid to the system. That's what set off the manual review. You should be able to completely avoid that in the future by using the same name and e-mail address for your orders.

Regards,

- Erik

[Plimus]

Greetings, all.  My name is Billy Ramirez and I am a Marketing Manager at Plimus.  If you have any issues on the Plimus side, please feel free to send drop me a line via private message.

Cheers!

[dalejr33]

The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.

[Plimus]

ORIGINAL: dalejr33

The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.

That's a very good point there. Duly noted.