Error Code 18

[Goolie]

Hello,

I successfully paid for and downloaded the game, and installed it without error, using the serial code emailed to me.... however, one I try and run the game I get a message called ERROR CODE 18 along with an explination that my serial code may have problems!

I have tried to email support@matrixgames.com twice over the last 72 hours with no response and just wondered if anyone on here shares my frustration..?

[RD Oddball]

I'll get somebody who can answer your question to have a look at this for you.  Sorry for the delay.

[Goolie]

Thanks Oddball....much appreciated! I just wanted something to play on my time off from work! Oh well, I still might get chance...don't start for another 12 hours....

[Andrew Williams]

Did you put in the serial code with the dashes?

[Goolie]

Yes....copied and pasted from email.

[Goolie]

The error appears when I try and run the game after installing. It accepts the serial code whilst installing.

[greatpatton]

I have the exact same problem!!! I raised a support call 5 days ago and I still not have an answer...

[Greg Wilcox]

That's a strange error message and not one of the standard ones what OS are you guys using?

-Greg

[greatpatton]

My OS is Vista professional

[Sotamaris]

Same here. [&:]

Error code: 255

[Greg Wilcox]

Thanks I just sent you both a PM hopefully we can get to the bottom of this issue.

-Greg

[Erik Rutins]

Could you all post DxDiag files please?

[Goolie]

Where is my DxDiag file...?

[berndn]

Just use the windows Start button on the left, down corner. In vista use the Start search field and type in dxdiag. Hit enter.
Dxdiag should start. Maybe it's a good idea to use the Save all information button and save the info to a txt file. You can upload this file.

[Goolie]

DxDiag as requested....

[Goolie]

See example....

[Sotamaris]

* EDIT *

Using Vista Home Premium SP 1

Finally I could manage it this way:

1) Installation as Administrator in Win XP SP 2 mode.
2) Starting by shortcut using Win XP SP2 mode

Maybe this will help you too.

[Goolie]

I've also noticed that several copies of "ccnormanrez" (or similar) are running on task manager slowing my pc down.

[Goolie]

Sotamaris...thanks for the advice but that didn't work either. I'm really starting to regret buying this game at all....

[Erik Rutins]

Hi guys, we're working on this, never fear. This is some kind of issue with your systems interfering with the serial number system rather than the game itself, we just have to narrow down what could be causing it (OS settings, background software, etc.). I'll be meeting with Greg tomorrow to go over things and hopefully figure this out.

Regards,

- Erik