IMPORTANT: Physical Version Availability
Moderator: MOD_WestCiv
RE: IMPORTANT: Physical Version Availability
I just get error [size="-2"](Error Number: 30024901 - 0) when it tries to verify my payment information. Ive been able to order with cc before.[/size]
"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke
"Those who dont read history are destined to repeat it."– Edmund Burke
RE: IMPORTANT: Physical Version Availability
!!Ok I managed to buy the game through paypal (cost over 60€) and when I do the d/l it offers me HIRED GUNS instead of CROWN OF GLORY:EE. Somthing wrong??
I try to d/l the game through order status but I get this error:
I do have cookies on (I never took them off). Browser is Firefox 3.0.6
I try to d/l the game through order status but I get this error:
Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.
I do have cookies on (I never took them off). Browser is Firefox 3.0.6
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- hg_insteadof_cogee.jpg (38.43 KiB) Viewed 67 times
"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke
"Those who dont read history are destined to repeat it."– Edmund Burke
RE: IMPORTANT: Physical Version Availability
I tried to d/l it through ie7 but I get the wrong game through that too? Oh well I give up. I guess Im not going to get to play this atleast today.
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- ie7.jpg (53.4 KiB) Viewed 68 times
"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke
"Those who dont read history are destined to repeat it."– Edmund Burke
RE: IMPORTANT: Physical Version Availability
I began the download and it also says hired guns.
Bill
Bill
RE: IMPORTANT: Physical Version Availability
Same here. Bought COGEE digital&physical. Am now downloading hired guns instead of COGEE. What to do?
- Randomizer
- Posts: 1497
- Joined: Sat Jun 28, 2008 8:31 pm
RE: IMPORTANT: Physical Version Availability
Hired Guns here too.
RE: IMPORTANT: Physical Version Availability
I would like to place an order. Has the D/P DL problem been fixed yet?
Thanks
Thanks
- Steely Glint
- Posts: 587
- Joined: Tue Sep 23, 2003 6:36 pm
RE: IMPORTANT: Physical Version Availability
ORIGINAL: RedArgo
I began the download and it also says hired guns.
Sounds like the webmaster screwed up and put in the wrong link.
Guys, don't be buying this until Matrix tells you it's fixed.
“It was a war of snap judgments and binary results—shoot or don’t, live or die.“
Wargamer since 1967. Matrix customer since 2003.
Wargamer since 1967. Matrix customer since 2003.
- Greg Wilcox
- Posts: 334
- Joined: Fri Apr 14, 2006 6:17 pm
RE: IMPORTANT: Physical Version Availability
It should be fixed now. I'm checking in to see what needs to be done for those that ordered while the wrong file was linked, but given that everyone at DR has gone home by now I'll have the answer sometime in the AM EST tomorrow.
I apologize for this issue.
-Greg
I apologize for this issue.
-Greg
Greg Wilcox
Production Assistant
Production Assistant
- Greg Wilcox
- Posts: 334
- Joined: Fri Apr 14, 2006 6:17 pm
RE: IMPORTANT: Physical Version Availability
I just talked with DR and we should have those who received the wrong download taken care of in the AM.
Again I apologize for the problem.
-Greg
Again I apologize for the problem.
-Greg
Greg Wilcox
Production Assistant
Production Assistant
RE: IMPORTANT: Physical Version Availability
To all those who became Hired Guns against their will: I simply went back to Digital River to 'Redownload' COGEE: it is DL-ing right now, so I don't see any problems anymore.
RE: IMPORTANT: Physical Version Availability
One more thing: I always have trouble with some cookies-thing when trying to re-DL. I went to this site FindMyOrder.com and you can get your DL from there as well.
RE: IMPORTANT: Physical Version Availability
I just went back to the store, looked up my order and re-downloaded. Seems to be working fine now.
Bill
Bill
- Erik Rutins
- Posts: 39324
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: IMPORTANT: Physical Version Availability
Hello everyone,
Well, that was embarrassing. Digital River messed up the download link for the "Digital + Physical" version that went live last night on the EU side. Everything else was fine, except for that one link. The physical versions themselves are unaffected by the glitch.
Unfortunately, we didn't catch their mistake even though checking that is part of our normal process. As a result, as some of you saw, it was pointing to the wrong download file. We are contacting all affected customers this morning via e-mail but I also wanted to post some information here.
1. Your order is fine. If you simply re-download today (you can go to www.findmyorder.com with your order info to re-download) you'll get the right file.
2. Those ordering late last night (around 11PM US Eastern time) and after that should not be affected by this as the problem was fixed by then.
3. The physical versions themselves were unaffected by this. Once those ship they will have the right file, this was just a single incorrect download link.
We apologize for the confusion and the error on our side. We've taken further steps this morning to re-educate all involved staff here and at DR.
Regards,
- Erik
Well, that was embarrassing. Digital River messed up the download link for the "Digital + Physical" version that went live last night on the EU side. Everything else was fine, except for that one link. The physical versions themselves are unaffected by the glitch.
Unfortunately, we didn't catch their mistake even though checking that is part of our normal process. As a result, as some of you saw, it was pointing to the wrong download file. We are contacting all affected customers this morning via e-mail but I also wanted to post some information here.
1. Your order is fine. If you simply re-download today (you can go to www.findmyorder.com with your order info to re-download) you'll get the right file.
2. Those ordering late last night (around 11PM US Eastern time) and after that should not be affected by this as the problem was fixed by then.
3. The physical versions themselves were unaffected by this. Once those ship they will have the right file, this was just a single incorrect download link.
We apologize for the confusion and the error on our side. We've taken further steps this morning to re-educate all involved staff here and at DR.
Regards,
- Erik
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- Rack.jpg (169.34 KiB) Viewed 62 times
Erik Rutins
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC
For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- JudgeDredd
- Posts: 8356
- Joined: Fri Nov 14, 2003 7:28 pm
- Location: Scotland
RE: IMPORTANT: Physical Version Availability
Waited till this morning and bought it. Downloaded and will install tomorrow morning.
Thx
Thx
Alba gu' brath
RE: IMPORTANT: Physical Version Availability
No problem, Erik, it's all working fine now.
RE: IMPORTANT: Physical Version Availability
No problem I knew you could fix it.
"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke
"Those who dont read history are destined to repeat it."– Edmund Burke
- Marshall Thomas
- Posts: 76
- Joined: Sun Nov 18, 2007 5:41 am
- Contact:
RE: IMPORTANT: Physical Version Availability
When is the boxed version (with the manual) going to be available?
My plan is to buy CoG:EE when the printed manual is available (already have and love the original CoG).
Thanks in advance
My plan is to buy CoG:EE when the printed manual is available (already have and love the original CoG).
Thanks in advance
0360-1275-8904-8300
- New York Jets
- Posts: 628
- Joined: Mon Jun 25, 2001 8:00 am
- Location: St. Louis, MO but stuck in Bremerton,WA
RE: IMPORTANT: Physical Version Availability
Thanks for the heads up. I wanted to buy this but will wait for the digital + physical option to become available. I like to have both.
"There comes a time in every man's life, and I've had plenty of 'em."
- Casey Stengel -
- Casey Stengel -
- Randomizer
- Posts: 1497
- Joined: Sat Jun 28, 2008 8:31 pm
RE: IMPORTANT: Physical Version Availability
Am curious about this as well, my order status shows that the physical version is available and pending shipment and this after more than two weeks. Downloaded version works great but I would really like the manual.