Can't register game

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westerhouse
Posts: 7
Joined: Wed Dec 10, 2008 12:49 am

Can't register game

Post by westerhouse »

Hi, I have a store bought version of Hired Guns and when I try to register the game I get an invalid entry. The key works fine to run the game, it just will not register on your website? Are the Tri Synergy and Matrix games using different versions? The link to register the game from the game menu links to your site. Thanks!
nyr27
Posts: 6
Joined: Wed Dec 10, 2008 6:50 am

RE: Can't register game

Post by nyr27 »

Same problem here. Retail box serial not accepted to register game.
VassagoPT
Posts: 64
Joined: Tue Dec 02, 2008 8:43 am

RE: Can't register game

Post by VassagoPT »

I registered mine, but I haven't received the boxed game yet, so I registered with the key I got on the email.
nyr27
Posts: 6
Joined: Wed Dec 10, 2008 6:50 am

RE: Can't register game

Post by nyr27 »

That's the thing. We bought the RETAIL (boxed version from a store) so there is no email, just a serial number in the form: xxxx-xxxx-xxxx-xxxx.

I'd really like to try the beta patch... please.
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Terl
Posts: 601
Joined: Wed Jun 01, 2005 10:47 am
Location: Charleston, WV

RE: Can't register game

Post by Terl »

That looks like the same format Matrix uses.  Did you enter it with the dashes?  If so and it did not work, you may have to wait until Erik Rutins gets online.  I am sure he will have the answer.
nyr27
Posts: 6
Joined: Wed Dec 10, 2008 6:50 am

RE: Can't register game

Post by nyr27 »

Yes I tried with and without the dashes. Thanks anyway!
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Erik Rutins
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Location: Vermont, USA
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RE: Can't register game

Post by Erik Rutins »

Sorry, we'll get the retail numbers added in to the database later today.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Erik Rutins
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RE: Can't register game

Post by Erik Rutins »

Ok, this should be fixed now.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
igor7111
Posts: 126
Joined: Sat Oct 01, 2005 4:27 pm

RE: Can't register game

Post by igor7111 »

same problem, but I have an emailed serial code (download version).
it won't let me register the game, says the serial code has already
been used. well, i don't know about that, but i only tried to register
the game once, to get the patch. didn't happen. what's up here?
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Erik Rutins
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Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Can't register game

Post by Erik Rutins »

If you already registered, it sounds like you succeeded. Does it not show up in your list of "My Games"?
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
nyr27
Posts: 6
Joined: Wed Dec 10, 2008 6:50 am

RE: Can't register game

Post by nyr27 »

Ok, I've registered my game now, but in the 'Registered Downloads' page it shows a download link for the public beta, but it just reloads the page. Do I have to wait for the database to update my profile or something? It already shows that I'm registered in the 'my games' page.
igor7111
Posts: 126
Joined: Sat Oct 01, 2005 4:27 pm

RE: Can't register game

Post by igor7111 »

bloody hell, it does. now how'd that happen?
ok, thanks erik.
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