cookies

Here is the place to get and give support to your fellow gamers. This is NOT an official game support conference but a place for general tech support. All questions are welcomed, basic, advanced, software or hardware.
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Gem35
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Joined: Sun Sep 12, 2004 7:51 pm
Location: Dallas, Texas

cookies

Post by Gem35 »

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]
It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

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sterckxe
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RE: cookies

Post by sterckxe »

ORIGINAL: Gem35
Anyone have a solution?[&:]

Send a mail to support@matrixgames.com

Greetz,

Eddy Sterckx
Anonymous

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Post by Anonymous »

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KO
Posts: 14
Joined: Thu Jul 22, 2004 5:47 pm

RE: cookies

Post by KO »

Same message for me. Reply I got was problem sent to IT.

ORIGINAL: Gem35

Folks, i am trying to re-download a game I purchased have hit a stone wall.
I get this message when i enter my order number and password.

Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.

I have enabled, disabled, deleted cookies and still no luck.
Anyone have a solution?[&:]
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Gem35
Posts: 3420
Joined: Sun Sep 12, 2004 7:51 pm
Location: Dallas, Texas

RE: cookies

Post by Gem35 »

I emailed customer support again, $1 says i get the run-around yet again.[;)]
It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

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sterckxe
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RE: cookies

Post by sterckxe »

ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]

You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

m.asp?m=713041

Greetz,

Eddy Sterckx




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Lützow
Posts: 1520
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Location: Germany

RE: cookies

Post by Lützow »

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.
KO
Posts: 14
Joined: Thu Jul 22, 2004 5:47 pm

RE: cookies

Post by KO »

Yep. No key number there as well. Still waiting to hear back from the Matrix staff. I have ordered many times before and never had any problems, so one glitch is not so bad[;)]
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Erik Rutins
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RE: cookies

Post by Erik Rutins »

KO,

I replied to you with your serial number, the issue in your case was a store glitch.

Gem35,

Can you please e-mail me directly at erikr@matrixgames.com? Send me your personal information and I'll try to look you up in the store database.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Appren
Posts: 179
Joined: Thu Jun 05, 2008 8:15 pm

RE: cookies

Post by Appren »

ORIGINAL: Lützow

Already tried to access your game via the order status page ?

I did run into same problem some time ago and that solved it for me.

I got the same error message when using the link from STORE FAQS, but when going through order status, all was fine.
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Gem35
Posts: 3420
Joined: Sun Sep 12, 2004 7:51 pm
Location: Dallas, Texas

RE: cookies

Post by Gem35 »

ORIGINAL: sterckxe
ORIGINAL: Gem35
I emailed customer support again, $1 says i get the run-around yet again.[;)]

You did send that mail to support@matrixgames.com - right ?

If that doesn't help send a PM to Erik Rutins

This is not an official support forum as is noted on top of this forum

m.asp?m=713041

Greetz,

Eddy Sterckx


Thanks for your concern sterckxe,[:)]
Yes I emailed matrix support and I understand this is not an official support forum, just trying to send a good "salvo" if you will and get as much exposure as I can.
I see it worked as Erik has responded.
Thank you very much Erik.[&o]


It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

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Gem35
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Location: Dallas, Texas

RE: cookies

Post by Gem35 »

Update!

Issue has been resolved thanks to Erik Rutins.
Much appreciated Erik!![&o]

I used findmyorder.com and it worked perfectly.
It doesn't make any sense, Admiral. Were we better than the Japanese or just luckier?

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