For Those That Preorder From Frank Hunter

[Fallschirmjager]

This fall I am teaching a course at Emory University about the 1820-1918 period in European history
I think my interest is definitly right up there

And plus pre orders back in the day were $20 so I save $15
Good of Frank to not charge the extra 15

I am downloading now and am fully planning on giving this a try

[SMK-at-work]

Looks like it's now fixed.....although it did try to sneak in $3.99 for the extended download which I thought a bit cheeky given I'm getting a physical copy!! [8|]

[sol_invictus]

[:-] Bad boy.[;)]

[ess1]

I have just completed transaction (US Store) and have been charged post + tax.

Many thanks Frank ( have emailed you seperately) and Matrix for honouring my order so long ago.

[:)][:)]

[carterdick]

- Erik
[/quote]

Ok, we resolved this issue with Digital River on how the coupons were setup. Those of you that were charged for shipping will have that shipping charge refunded.

Hello Erik

I don't know when you will refund these shipping costs but as i see no news about that since some days, i give you the informations about my order (if needed)

Order Number: 1632674957
Order Date: 26-JUL-07

Best regards.

[pascalc]

I got my coupon for pre-paying in an email from Frank.

However, I don't see anyplace to use it in the on-line ordering process in the Matrix Store.

How do I use my coupon?

Thanks. (Can't wait to play.)

[SMK-at-work]

IIRC you enter it at checkout

[flintlock]

Pascal,

Enter your code where I've highlighted in the attached image below:

[pascalc]

That's where I was and couldn't figure out.
But then I figured out what blank seemed closest, and all is set.
Thanks.

[sol_invictus]

I was still charged shipping. Will this be refunded to my card?

[Erik Rutins]

Yes, it should be refunded, though it can take 5 business days to do so. I'm checking with DR again to make sure the shipping charge issue was fixed on any remaining coupons.

[sol_invictus]

Thanks Erik.

[ess1]

Erik, Thanks for continued interest in this matter.
How will refundsbe managed please?

[carterdick]

Shipping costs refunded. Thanks to the team.[:)]

[vharpley]

I pre-paid a long time ago!  To date I have recieved nothing from Frank or anyone granting a discount or whatever for this game.

[SMK-at-work]

did you send him an e-mail at the address in the 3rd message on page 1 of this thread?

[David Heath]

If you pre-ordered from Frank Hunter you must email him and he will work it out with you.  We have no record of any of his pre-order customers.

David